What Does Platinum Level Service Mean to You?

Over the last 12 years, MVIS has built an outstanding reputation across the highways sector for providing excellent service to its customers on all projects. 

No matter the size or customer, MVIS adopts the ‘no task is too small’ approach on its mission to deliver a level of service it can only define as ‘platinum’.

MVIS has always valued its customers and has built some excellent long-standing relationships on the back of its commitment to service as well as its products. To showcase this commitment, MVIS proudly launched its ‘Platinum Service Promise’ campaign back in  2021. A promise they have kept to this very day. 

The MVIS Platinum service promise delivers:

‘Platinum Level Service for Bronze Level Prices’

The MVIS quality & service document serves to outline what the company considers to be ‘Platinum Level Service’ and also highlights just how special its services are.


MVIS has always held fantastic relationships with its clients, and the company regularly receives positive feedback and comments crediting it for one of the aspects listed in the quality & service document.

Each time a customer approaches MVIS with enthusiastic comments about its service, MVIS see this not just as an opportunity to celebrate its collective achievement, but also to reinforce this standard of service within the team. Reinforcing standards in moments of praise makes gives it special emphasis and reinforces a message from a positive position rather than trying to react to a negative one. This aids with staff feeling appreciated, delivers job satisfaction and rewards their hard work.

We spoke to a number of MVIS employees about their view on what platinum service is, and how it fits into their own specific roles.

We asked, “What does Platinum Level Service mean to you?”


Anne Ashman – Group Commercial and Operations Director said:

“The Platinum Service Promise is a symbol of our commitment to service and customers. We have thought long and hard about a way we can demonstrate this, culminating in this promise to clients to always give them our very best. We are incredibly proud of our service record and the positive comments we receive from our customers.”

Anne continued: 

“With that said, it’s vital that we never lose sight of the importance of continuous improvement. Our Platinum Service Promise works in conjunction with our customer’s comments and internal audits to keep us on our toes, make us accountable and give us an opportunity to work on areas that may need another look. Having this trusting relationship with our customers allows us to consistently cater to their needs so we don’t miss anything as their needs evolve.”

Jon Larkins, Delivery Supervisor for the North added:

“We know the moment we leave HQ that we are representing MVIS – and therefore carry an expected standard with us. That standard being platinum. Whether it’s the quality of our maintenance work, right through to how we interact with other contractors on site or the passing public – nothing short of outstanding will do.”

With Anne and Jon both well established as part of the MVIS team, serving 10 and 5 years respectively, what’s expected is ingrained in their day-to-day operations.

For a perspective from those not so experienced, a more newcomer perspective is offered by Clair Tranter and Mia Maycock, both in MVIS’ Customer Relations team. Both recent recruits, Clair and Mia explained to us how the bar was set upon joining the company, and what platinum service means to them.

Clair told us:

“I was left in no doubt throughout the recruitment process with MVIS that ‘client centric’ is absolutely the ethos here. Our customers and the service we provide them comes above all. We do what we can, every day to assist their operations and provide something that’s unrivalled when it comes to service.”

April added:

“It was actually one of the main reasons that the role appealed to me. Working in customer relations, there has to be a passion for service, so coming into a company that places customer satisfaction above all was a great fit. It’s very clear to me how MVIS has garnered such a strong reputation when it comes to its levels of service, as everyone in the business knows it’s priority number one. Now I’m looking forward to playing my part in delivering that platinum promise myself.”

Compact Environmental Sensor

Our latest solution integrates our solar powered ‘Compact’ base with an ITS Environmental Sensor, offering clients the ability to monitor the external environment, producing a wide range of air pollution data that can be used to inform and direct on issues of air pollution safety.

Air Quality Monitoring

This solution is a low-cost system that offers the ability to build a high-density ambient air quality monitoring network that records data in real-time.

With low power demands, this unit can be powered by our ‘Compact’ solar powered base for air quality monitoring in applications where space is limited, including but not limited to:

  • Work places / work areas
  • Construction site safety
  • Events
  • Town centres / cities
  • Urban roads / Highways

These applications make this product a useful tool for a variety of industries, organisations and projects concerned with air quality, such as schools, Tier 1 construction contractors, local authorities and traffic management companies.

MVIS Environmental Sensor on a pole in front of a Tree.

Perfect for temporary applications, this solution offers a very low cost alternative to static Air Quality monitoring stations and allows clients to cover more space, quickly and cost effectively.

This product’s bespoke hardware is manufactured in the UK and uses the latest generation of electrochemical sensor technology and LoRaWAN communication to collect and record real-time data onto its secure online dashboard.

Real Time Environmental Data

Data collected from this solution is displayed in real-time onto an online management dashboard. The status of each unit is displayed together with easy to read dials.
More detailed graphs allow clients to drill down and analyse the data on a minute by minute, day by day basis.

Fully customer-branded breakdown reports are also available from MVIS for our client’s convenience, making presenting and reporting on the data easier than ever.


Solar Powered Compact Base

When combined with our solar powered compact base, the applications of the ITS Environmental Sensor are greatly enhanced. Offering a small footprint, this unit can be deployed in many locations where competing solutions can’t be, enabling you to collect data where it may be dangerous or where there is limited space.

Being solar powered prevents the need for an external power source and offers extended run times in recommended conditions.

With hidden cabling, this unit is secured against vandalism or accidental damage and can be easily moved to the client’s requirements.

Key Specifications

  • Data communication options via 3G/4G/5G, WiFi or Ethernet
  • Additional GPS Module can be added
  • Power 12Vdc (optional 240Vac supply)
  • Environment Operating range: -18 to 50 Celsius
  • CE Certified
  • Capacity for up to 4 electrochemical sensors from a choice of : CO, SO2, O3, NO, NO2, H2S
  • Ultra-low noise sensing for gasses (ppb) and particulates (μg/m)
  • Photo Ionisation Detector (PID) for detecting VOCs with ionisation potentials < 10.6 eV
  • Formaldehyde sensor available
  • Particulate matter / dust sensor PM1, PM2.5, PM4, PM10
  • Environmental sensors – temperature, humidity and atmospheric pressure
  • Sensors are shipped calibrated but require 24hr stabilisation on boot up
  • All devices can be accessed remotely for troubleshooting, health checks, software updates, reconfiguration
  • Air quality sensors have a 24mth lifespan. Units come with a 12mth manufacturer’s warranty
  • Compact Base: Length – 880mm, Width – 610mm, Height – 3000mm, Weight – 180kg, Mast – 3m

Compact Portable CCTV Solution

MVIS’ latest product integrates wire-free Portable CCTV with our solar powered ‘Compact’ base, offering increased portability and a reduced footprint compared to other solutions.

Portable CCTV

This outdoor surveillance camera boasts an ultra-wide viewing angle of 355° pan & 140° tilt and connects through Vodafone 4G. Offering 1080p HD at 15 frames per second and a 6x Digital Zoom, this camera performs well for a range of applications, made even more impressive by the 10m Night Vision range.

Its PIR (passive infrared) detection distance is up to 10m too and when combined with the 90° Horizontal PIR detecting angle, this camera is a highly capable solution for security, monitoring work zones and anything else that requires an outdoor HD camera.

Ideal for:

  • Security
  • Queue management
  • Site safety


Solar Powered Compact Base

When combined with our solar powered compact base, the applications of the CCTV camera are much more enhanced. Offering a small footprint, this unit can be deployed in many locations where competing solutions can’t be, enabling you to have eyes on the ground in places where it may be dangerous or where there is limited space.

Being solar powered makes the unit even more versatile, preventing the need for an external power source and offering extended run times in recommended conditions. Our compact base offers the camera not only portability, but also a 3M mast, allowing users excellent visibility when used in conjunction with the camera’s pan, tilt and zoom functions.

With hidden cabling, this unit is secured against vandalism or accidental damage and can be easily moved to the client’s requirements.

Key Benefits

  • 1080p full HD, Starlight CMOS Image Sensor, IP65 weatherproof camera
  • Unit security features: GPS tracked and padlock covers
  • Operate products remotely via web based or mobile based platforms
  • Real-time alerts
  • Portable, solar powered compact base
  • 24/7 support
  • National coverage, allowing for quick deployment

MVIS signs support traffic management plan at Heathrow’s Terminal 2

With their fully autonomous solar charging system, the innovative five colour VMS signs operate continually under normal operating conditions. It was this system that was chosen by BAA to support the master traffic management plan surrounding Heathrow Airport’s £800m Terminal 2 replacement construction programme, which is due for completion in 2014.

The VMS signs, which have Highways Agency approval for replicating Chapter 8 signage, give customers the choice to create more ‘stand out’ messaging by replicating brand logos and using multiple colours, on roads where TSRDG (Traffic Signs Regulations and General Directions) regulations are not in force.

BAA now has the ability to project often fast-changing passenger information using individual airline’s brand colours and logos. Martin Draper BAA Landside Senior Operations Manager at Heathrow said, “The visual impact of colour on these signs has had an immediate positive effect on traffic flow. Terminal 2 is currently an extremely busy part of the airport roads network due to the volume of construction traffic, traffic management restrictions and the need for our customers to access terminals 1 and 3, and the signs have proved invaluable in minimising disruption.”

“The signs are performing well 24/7 and we’re particularly pleased with the longevity of battery life and Web Studio, the sign management system, which provides flexibility to change messages instantly from any Internet enabled PC. We can produce and schedule our own messages and graphics and see the exact location and real time message of each sign simply by logging into the system.”

To find out more about MVIS visit www.m-vis.co.uk