A Change at the Top

After over a decade of service to product development and customer relations, our CEO Pat Musgrave has made the decision to step down from his current role. Pat remains a Director of the Group and will continue to provide advice and guidance to the Group and its subsidiary companies.

Stepping in to the role of Group CEO will be Scott Paton. Scott has extensive experience and knowledge within the Highways industry after being a Chief Operations Officer with Vysionics (Now Jenoptiks) for many years. He brings a wealth of experience and know-how with a skillset tailor-made for the role of Group Chief Executive Officer. With experience in operations, customer, and partner management as well as sales, project management and performance improvement, Scott has built a reputation for not only improving companies’ revenue streams but also profit growth.

 Scott Paton commented:

 “I am delighted to be joining the Group and the MVIS & Bartco AU family, leaders in the VMS & ITS market for over a decade. I look forward to working closely with the teams to take the Group and associated companies to the next level. It’s an exciting challenge, and one that I can’t wait to get stuck in to.”

 Ted Deinard – Group Chairman and Managing Director at Quadrant Management:

 “On behalf of everyone, I would like to take this opportunity to thank Pat for his hard work and dedication over the last 12 years. His encyclopaedic knowledge of the industry has played a vital part in making MVIS & Bartco AU the force in the industry that we are today. We wish him the very best of luck in his new role.

 As we look to build on the success of the first decade of trading, we are excited that Scott can help build on our strong values & culture to take the Group to the next level.”


CCTV: Securing Working Sites and Preventing Trespassing

What is the problem?

Trespassing is common on any construction or quarry site. Large sites that are unmonitored are often targets for threats as there will be no evidence of them on that site, other than word of mouth.

When being subject to trespassing, companies need preparation for these threats:

  • Damage of Company Assets – when a worksite shuts over an evening all company assets are being left unattended. Meaning they are susceptible to threats trespassing and potentially damaging assets.
  • Health and Safety of bystanders – if someone is to enter a site it is the companies responsibility to ensure they are safe. Whether it be a pedestrian, trespasser or a staff member. Injured members of the public can end in legal issue and furthermore be damaging to your company…
  • Damage to reputation – damage of a company asset effects the day to day of a company. Damage of reputation is a long lasting effect that could takes months to years to recuperate. If a bystander is injured on site, your company becomes associated with this.
What is the solution?.. CCTV

CCTV can be as simple as implementing a watchful eye over a site, while also deterring public from trespassing. The presence of a CCTV unit on site will deter most people at the thought of there being evidence against them if they pose a threat.

If the public aren’t deterred, CCTV will give you evidence to there whereabouts and what has happened. This can help in cases of proving someone has entered your site without permission. Also helping with protecting your site if a member of the public is injured while walking onto site.

All different Variations of a MVIS CCTV, five different images.

Why Choose an MVIS CCTV?

MVIS are dedicated to supplying the highest quality cameras possible and ensuring that customers are receiving the platinum level service.

Our innovation the MVIS Portable Solar Powered Site & Compound CCTV is perfect for alerting construction workers to trespassers onto their site, meaning they can then implement a safety measure against threats. Alerts are sent to the assigned person, such as security guards or site managers.

MVIS Portable Solar Powered Site & Compound CCTV in action:

Read about Compound CCTV here >


What Can An MVIS VMS Do For You?

The MVIS VMS is a versatile piece of equipment, made in the UK to meet UK needs.

Our VMS are commonly seen on the side of the motorway, but the potential of our VMS is endless. With a wide range of uses our VMS has many different areas of expertise and applies to many different sectors of business.

Here are just a few examples of what VMS from MVIS are suitable for: –

 

Highways

MVIS’ leading product is most known for being seen at the side of motorways helping the UK to achieve safer highways. MVIS provides a scalable, responsive, and cost-effective solution to the problems within the sector of traffic management.

These are but some of the perks of hiring a sign from a company such as MVIS, the VMS keeps traffic moving and the roads safe, but also with the MVIS environmental sensor you can measure the impact your scheme is having on the local area, these can be attached to any of our ITS products.

Our VMS are also equipped to tell you the length of potential travel times accordance to the work on the highways, a simple yet effective use that will affect a road users’ journey.  They will be able to adhere their journey in accordance to the lead times given to drivers to ensure they get to their destination as efficiently as possible while also keeping them informed while on the UK’s roads.

VMS-A’s are tailor made for Roads that have a speed limit of under 50, where as a VMS-C is made for those High Speed Jobs that require you to see the sign before you have passed them on A-Roads or Motorways, roads over 70MPH.

 

Airports

MVIS’ VMS signs are created to inform, this can be informing of upcoming traffic problems in any sector.  For example, at an airport, it’s easy to imagine that airport car parks get busy, especially around the school holidays. The solution…use one of MVIS signs, they are the perfect solution to the problem of overcrowded parking lots. It is easy to program a sign to redirect traffic to a different lot or even to express the potential wait times.

The importance of getting a message across is one of MVIS highest priorities, if an airport is in need of getting important information across to customers, such as the changing of a gate or the cancellation of a flight, why not do it at the beginning of their holiday at the entrance to the airport?

 

Construction

Site safety is important! As an employer, the number one priority is to keep the team safe and to look after a competent workforce, MVIS are one of the leading SME companies in prioritising the safety of their employees and the safety of their customers sites.

A VMS from MVIS is perfect for a construction site whether it be on the side of the busiest motorways or in the city centre. VMS’ can keep the area around the constructions site clear and decongested meaning constructions workers are able to perform their tasks in a distraction free but most importantly safe environment for them to be able to produce the best work possible.

All our VMS can be fitted with a radar to ensure that motorists driving around the sites are watching their speed.  If a vehicle exceeds a certain speed the VMS can display a speed roundel advising of the site speed and a message saying “SLOW DOWN” on the screen ensuring drivers adhere to the sites speed limits.

 

Quarries

Quarry sites contribute materials for construction to a wide variety of companies across the nation.

Over time when quarries have served their use, they are transformed into Landfill sites, helping local councils eradicate their litter problems and preventing sites from overthrowing and hurting the environment.

Where does MVIS play apart in this? We are the leading company in Traffic Management on sites across the UK. Trucks will come into a site and will get stuck in Traffic waiting for one way routes to be cleared, an MVIS Intelligent LED Sign is used to direct traffic with messages such as ‘Next Truck’ or ‘Wait at the Bottom’.

We have been able to implement this across many Quarry sites and it has proven to work keeping quarry managers happy and HGV drivers safe.

 

Events

Stand out from the crowd with responsive, high impact event communications.

If an event is being a planned whether it be a Festival, Sporting day, Pride, Fun Run for charity, a farmers’ market at the peak of popularity or a corporate event that the big sale relies on. There is no better way to make sure that the event goes without informing customers, hiring a sign from MVIS promotes your event.

VMS signs have many ways of being a help to any event, they can display timings of the events and when they start, allocate parking spaces for customers or even to advertise an event to make it as successful as a customer wants it to be.

With a proven track record of effective deployment and success, MVIS products have been tried and tested on some of the biggest events this country has ever seen, such as the 2012 Olympics, Brighton Pride, V Festival, Silverstone and The Grand National.

 

Ports

A journey to the port ready to set sail on a fantastic holiday is a nice way to spend hard earned time off work, but a port can also be an unsafe area.  Most port workers struggle to allocate traffic management and to enforce speed zones in the area to make sure that port workers are in the safest environment they can be.

Not only can MVIS ensure worker safety, but passengers setting sail on the high seas can get all the information they need such as where they need to park, where their boat is docked and how they need to get there.

 

Our VMS have many uses in all sectors and are adaptable to all situations.  As a result of its flexibility, It is easy to understand why a customer would want to hire a VMS from MVIS and why customers keep coming back to us for both hire & sale.

As well as award winning customer service, an MVIS VMS has all the extras and much more. As a company, MVIS has a lot to offer in accordance with safety and keeping workforces in top condition so they can continue to keep the UK running.

Hire VMS from The Best at MVIS!

 


Are journey time solutions the key to eradicating roadworker abuse?

Roadworker abuse – it’s a hot topic. There have been many shocking videos across social media over the last few years showing innocent members of our peer groups being abused and tormented in their workplaces for no other reason than simply doing their job.

But, how do we stop it?

Without a straightforward fix, could we look to some of the innovative products and solutions available within our industry to play an increasing role lifting the burden on our roadworkers? Here, we explore one such solution from leading VMS and ITS solutions provider, MVIS.

Created in partnership with Highways England (HE), MVIS’ NTIS DATEX II Portable Journey Time Solution generates real-time journey time information for road users using data from the National Traffic Information Service (NTIS). Pioneered by MVIS, the system was the first such solution to enable real-time journey time information from the NTIS to be displayed on portable variable message signs (VMS).

The solution has a number of Key technical features which include messages in either amber or white, a five-minute refresh rate, manually set thresholds for minimum and maximum journey time of any route and more.


The real genius.

Typically, anyone asked would say that they dislike traffic or that they hate congestion, but what we as humans really dislike is the anxiety and uncertainty of not knowing how long the traffic will affect us for.

It isn’t necessarily the situation we find ourselves in, but the amount of anxiety and uncertainty that is caused from being in it that is problem number one.

Ask yourself, within reason, would you rather wait for 20 minutes knowing the specific length of the wait from the outset, or have a 15-minute wait with absolutely no clue when it will end? London underground station display boards, or the Uber map feature are two fantastic examples of knowing exactly how long a wait will be resulting in easing the anxiety of a journey beyond measure.

The MVIS NTIS DATEX II Portable Journey Time Solution is not in itself a product that reduces wait time. It can’t get you from A to B any faster. However, whilst it does not reduce wait time, it does make waiting much less frustrating and uncertain.

  


Roadworker abuse – a helping hand?

For the road user, the NTIS DATEX II Portable Journey Time Solution provides a significant reduction in the uncertainty caused by congestion. By displaying information refreshed every five minutes it delivers accurate, up to date, ever changing information. Whether a travelling professional or commuting with children, reducing the unknowns of what’s to come is absolutely vital to road user temperament and satisfaction.

For the road worker, a reduction in road user anxiety, frustration and potential aggression is invaluable. As a country with a serious problem when it comes to road-worker abuse, any solution that can alleviate some of the abhorrent acts and unreasonable language directed towards those working hard to keep Britain moving is a solution we need. A solution far more valuable than its primary purpose – something that fits with the MVIS ‘VMSo Much More’ attitude. Helping to eradicate Roadworker Abuse

MVIS Sales Director, Graeme Lee told us:

“Whilst we’re extremely proud of the quality of the NTIS DATEX II Portable Journey Time Solution and the technology behind it, that’s not where the stakeholder benefit stops. Information delivery and the efficiency of it is undoubtedly an important factor – but what that information actually achieves and how that information makes road users feel is the knock-on effect that isn’t discussed enough. If feeling valued and informed means driver temperament is more subdued, that’s only a good thing for the safety and happiness of the ladies and gentlemen who go to work day and night on our roads.”

 

 


See us at HAUC UK Convention 2024

HAUC UK will welcome delegates & visitors for the 2024 Convention on Thursday 18th April at Old Trafford Cricket Ground in Manchester. Over the years, they have focused each annual convention on an arching theme and a message relevant to the communities attending.

Last year they focused on the Infrastructure Race, the Safety Challenge, the Role of Data in Defining Legislation, Guidance and Delivery and the Road to Net Zero.

This year is no different, with the focus on… People, Priorities and Performance. Examining how we must work together to ensure the people in our sector have the correct training and skills to achieve the best, as safely as possible.

There is no better example of this ethos than the team at MVIS. Over 12 years, our staff have become highly trained and experienced to work on both the high speed and Local Authority networks, adhering to the strictest codes of safety and professionalism.

If you want to discover more about our extensive accreditations and memberships, make sure to visit Graeme Lee at the MVIS’ stand.

If you fancy seeing our products close up, we will have a HD Compact fitted with an Environmental Sensor showcased at the convention so you can learn more about our VMS & other Intelligent Transport Solutions for your project.

If you are heading to HAUC UK 2024 and would like to arrange a meeting with Graeme, you can avoid disappointment by emailing him at graeme@m-vis.co.uk. to book a slot prior to the event.


Ben Takes Product Showcase On The Road

Man in blue coat stood next to a Variable Message Sign in a Quarry


For over a decade, MVIS have been delivering portable, solar powered ITS Solutions that offer users access to proven safety products that can enhance the safety of your quarry, landfill, or construction work site.

Our solutions provide effective answers to many safety concerns in a quarry construction or work site. We offer trailer based, solar powered Intelligent Quarry Safety Solutions (IQSS) products such as portable variable message signs (VMS), portable CCTV, and data collection solutions that are secure, adaptable, and cost effective.

Introducing Ben

Ben has recently transitioned into the role of Sales and Marketing Executive. A move which reflects MVIS’ dedication to nurturing talent from within. Ben previously held a marketing role within the company, but his multifaceted skillset and exceptional people skills have proven instrumental in fostering great relationships at events throughout 2023 / 24, sufficiently so that Group CEO, Pat Musgrave, was thoroughly impressed with his sales aptitude at various events & shows, and immediately green-lighted the new role.

Having lived near MVIS Midland Hub all his life, Ben knows the area well. Knowing which Quarries in his local area need help with their traffic management and general site safety. He is more than happy to put boots to the ground and visit sites to see if they need any consultation as to where traffic management can be improved or to demonstrate what our products can do. Ben’s 2024 diary is beginning to fill up fast with enquiries from both quarry and landfill site owners, keen to speak with him and to see products showcased at their site as part of MVIS’ Platinum Level Service.

Commenting on Ben’s appointment, Pat said:

“We are thrilled to have Ben step into the position of Sales and Marketing Executive. His work here so far has been fantastic and, coupled with his interpersonal skills, we’ve now seen first-hand over the last 12 months that he’s the ideal person to be a face associated with MVIS to our ever-growing client base across the Quarrying sector. We believe that Ben’s customer-centric approach will play a pivotal role in his success in the role.”

Ben added:

“I am very excited about taking on this role and I am ready for the challenge. It has been a great three years working with MVIS and I am ready to take on this exciting role and start a new chapter whilst at this company.

“I’ve really enjoyed engaging with our client base so far, and the opportunity to showcase who we are and what we do to new people at events throughout the last 12 months has been really enjoyable. I look forward to seeing more faces on the road in the run-up to Hillhead 2024 and beyond.”

If you would like Ben & the team to visit your site for an in-depth demonstration you can contact him at ben.ashman@m-vis.co.uk or 07585 256831 for an initial consultation to better understand your needs & desires.


MVIS Team Up With AGF

MVIS have been working closely with events organisers for over a decade. With our solutions becoming a pivotal element to Festival line-ups and playing a key role in the safety of some of the biggest events this country has seen over the last 12 years, by delivering VMS (Variable Message Signs) and CCTV. Our portable, solar powered solutions having been developed by our in-house Research and Development Team.

As we continue our journey towards becoming carbon neutral, we also strive to help other businesses achieve their own targets. With the help of our Environmental Sensor, we have helped organisers monitor their impact on the environment. In keeping with our initiative to help other businesses, we have become a member of A Greener Future’. A not-for-profit organisation working to help venues and events become more sustainable and reduce environmental impacts.

Becoming a member of this group ensures that we will continue to help make Events and Venues environmentally sustainable helping companies improve their carbon footprint. Our signs are Solar Powered, and our batteries are recharged at our Hubs across the UK. As a result, there is no wastage on batteries. The relevance? We can supply our signs knowing that whilst they are on hire, they are not causing harm to the environment.

Working with a company like AGF means we can ensure that our environmentally friendly initiative can continue into new and exciting events across the UK. With our strategically located hubs up and down the UK, being a full-fledged member means we can connect with organisers of Events and helping to ensure that they are well supported in their quest to becoming carbon neutral.


The Wonderful Women within MVIS.

On the back of International Women’s Day, we got to thinking how the ladies at MVIS make each day work. 

Our talented group of women are the driving force of this company. Working in most areas to ensure the company runs correctly, everyone goes home safe, and our Products are up to standard, delivered on time, and well maintained.

The MVIS ladies are not limited to the office, you can often find them across all areas of the company.

Here are some of the amazing women at the core of MVIS:

Anne Ashman, Commercial and Operations Director:

As the companies only original member from the initial start-up, and working at MVIS for almost 13 years now, Anne has been the driving force behind all the accreditations, policies, process, building of the team and general management of MVIS.  Pushing the company forward to new and better opportunities, working with all departments and individuals alike to ensure they always have the resources needed to fulfil their roles.

When she is not in the office planning for the future on projects or supporting the team, she is happy travelling across the UK to one of the 3 strategic hubs.  She can be found working at trade shows, such as Highways at the NEC, liaising with old and new customers, or even on site auditing the delivery team to ensure they meet the platinum level service she expects of every member of her team.

She is quiet often working with R&D on new product ideas, you would be surprised how many products start from Anne & Tom Hooton’s (R&D manager) drawings on a white board.  Anne may even be in the workshop working on our Solar Powered Solutions when a helping hand is needed, these are just a few of the areas she covers.  Also, as our qualified Transport Manager she oversees the fleet with Clair Tranter, head of customer relations.

Juliette Wright and Donna Cree, Sales Team

If you have ever called the MVIS office and been greeted by a pleasant voice at the end of the phone or made an enquiry through sales@m-vis.co.uk and had very quick response, you have, most likely been in contact with Juliette or Donna.

Sales and Business Development Executive Juliette has been visiting companies working on new business and developing relationships further with MVIS customers, Juliette never shies away from a site visit or from a meeting with clients at their offices.

Sales Support Admin, Donna has also visited site with our dedicated drivers, an initiative for all members of staff to understand the importance of safety delivering to roadsides.

Clair Tranter and April Flaherty, Customer Relations

Behind every one of our great delivery team are Customer Relations. Keeping the vehicles on the road, planning the deliveries, repairs of units and supporting all our customers with technical enquiries, relocations and Health & safety paperwork are amongst just a few of their daily tasks, but most of all they are there supporting the drivers on the road.

Clair and April are no strangers to visiting site, both have accompanied a driver to deliver a unit as part of the training initiative.

Clair spent two days in Cobham Delivering with the teams at our Southern Hub.  She regularly supports Anne with the transport management, overseeing getting all vehicles into the garages in a timely manner that ensures we have the resources needed on the road for deliveries to our customers, working on FORS and training all the delivery and workshop team.  She is our resident expert on our delivery system, working closely on health & safety after recently passing her IOSH managing safely to assist the delivery team with all RAMS.

April works on the planning of repairs and servicing of all units to ensure they are working correctly when out on site. Working closely with the workshop team, organising their daily tasks, ensuring stock is available for any repairs needed or for newly built units that are sold.

Mizzy Watson, R & D Assistant

Mizzy was promoted into the R&D team due to her technical knowledge of our ITS products.  She is a regular in the workshop testing new products or helping the workshop team with her knowledge of our products, training team members on the systems and even fixing products to keep them at the expected MVIS standard. 

She is a great help on the technical folders of all our products, ensuring all new products being developed are tested to the correct standards, and supplying the correct information for all the companies departments, to help support getting the units out to site.

One of our crowning achievements at MVIS is the dedication to inclusivity and ensuring that everyone has equal opportunities to shine and excel in different areas. We do not limit one person to one area, we are proud of our lovely lady’s commitment to MVIS and helping out on the roads, either from a desk or on the road network.


10 years of Tom: A Decade of Dedication and Innovation

Tom Hooton, MVIS’ Research & Development Manager recently celebrated a significant milestone in his career, marking 10 years of dedicated service to the company.
Tom’s journey at MVIS Ltd is a testament to his unwavering commitment, exceptional work ethic, and passion for the company’s mission and values. Tom’s tenure at MVIS began in 2014 when he joined the company as a maintenance and delivery driver. Tom quickly distinguished himself through his exemplary skills, dedication, and understanding of the company’s products and objectives. Over the years, he has ascended through various roles within the company, climbing the ranks and leaving a mark along the way.

Reflecting on his progression within the company, Tom said: “After transitioning from technical support to Research & Development Manager, I like to believe that I have grown alongside the company. When I first joined, MVIS Ltd was still in its infancy, and it has been incredibly rewarding to witness and contribute to its growth and evolution. I take immense pride in my role, knowing that I play a pivotal part in developing the innovative solutions that define MVIS Ltd.”

Anne Ashman, Group Commercial and Operations Director at MVIS Ltd, recalls her initial encounter with Tom and his subsequent rise within the company.
“In 2014, when I offered Tom a role as a maintenance & delivery driver, I quickly realised that his skill set and dedication were invaluable assets that would contribute significantly to the company’s growth.

“Having had the privilege of working alongside Tom for the past decade, I am delighted to witness his well-deserved recognition. Tom’s commitment to excellence, coupled with his willingness to support colleagues and customers alike, has been instrumental in shaping both our products and our company culture.”

Tom’s impact at MVIS Ltd extends beyond his technical expertise; he is widely admired for his willingness to go above and beyond to assist customers and colleagues alike. His efforts have earned him the respect of his colleagues, culminating in his recent recognition as the recipient of the company’s employee of the year award.
Commenting on the accolade, Anne added:

“It gives me great pleasure to present Tom with our recognition award at Christmas. The fact that Tom’s name emerged repeatedly during the staff voting process is a testament to the profound impact he has had on our organisation.
As MVIS Ltd continues to innovate and expand its range of cutting-edge solutions, Tom remains at the forefront of driving technological advancements and delivering unparalleled value to customers.


IWD2024: Spotlight on Anne Ashman – The View from the Top

As the world celebrates International Women’s Day 2024, it’s rather apt to shine a spotlight on women who are breaking barriers and making significant strides in what could be conceived as traditionally male-dominated industries.

One such trailblazer is Anne Ashman, Group Commercial & Operations Director of MVIS, a leading provider of Portable VMS signs & Intelligent Transport Solutions.

Anne’s journey doesn’t just highlight personal achievement, but also underscores the progress being made in the highways industry towards gender equality and inclusivity. It also showcases MVIS as the inclusive company it is, putting ‘the best person for the job’ as the only criteria on the list for employment & progression opportunities.

Here we take a look at Anne’s career path with MVIS, her time in the highways sector, what brought Anne to where she is today, as well as some of the challenges faced and hurdles overcome on the route.


A Journey of Growth and Leadership

With over a decade of service at MVIS, Anne’s journey is a testament to her commitment, resilience, and leadership qualities.

Starting from the role of Office Manager within the company in 2012, Anne has steadily progressed through the ranks. Her journey exemplifies the opportunities for growth and advancement available to women in the sector, and at MVIS in particular.

The highways industry has historically been perceived as a male-dominated sector. However, the landscape is shifting, with an ever-growing female presence across a range of roles – from operative to boardroom level.

Anne’s leadership role at MVIS highlights this shift, and the company has a further female presence within its workforce to the tune of 35% percent – showcasing the continued opportunities available to females in the sector via a career with MVIS.

With ‘the best person for the job’ the ultimate goal, more women are welcomed not just into the sector in general, but into leadership positions within MVIS.


The Importance of Female Leadership

The presence of female role models like Anne is not only essential for promoting gender equality but also for driving innovation, and adding diverse perspectives within organisations.

As Anne continues to lead by example at MVIS, she contributes to the company’s success and reinforces the importance of female leadership in driving organisational growth and sustainability.

This ‘on the ground’ skillset is in addition to highlighting to females both in, and interested in entering the highways industry that it is a career path that brings opportunity for growth and progression.


A Brighter Future

As we celebrate International Women’s Day, Anne’s journey serves as a reminder of the progress being made towards gender equality in the highways industry and beyond.

With more women like Anne assuming leadership roles, the future looks brighter and more inclusive than ever before. As we continue to champion diversity and empower women in the workplace, we pave the way for a more equitable and prosperous industry for all.

We spoke to Anne about being a female leader in a sector typically seen as male dominated, as well as some of the challenges faced, as well as crucially how they were overcome.

Anne told us:

“The sector is certainly a different landscape to the one I entered in 2012, with the number of females drastically increased. Take a look around an industry event or exhibition in 2024 and there’s almost a 50/50 split of males and females in the room. In 2012, women were very much a minority there.

Whilst working in the Highways Sector, I have had opportunities that I may not have had in other industries. Yes, I was a female in a male industry, but as someone who has always believed in equality and a role being filled by the right person, not a gender, then this didn’t bother me.

What I did do was take all the opportunities offered that has allowed me to move to the role I am now in. My list of qualifications and skills is endless, this is what I want others to read, it’s about hard work and grabbing the opportunities you are offered. Whether your female, non-binary, or male, you only gain by putting in the hard work and not being discouraged by being who you are”.


What does Platinum level service mean to you?

Over the last decade, since our inception, MVIS have built an outstanding reputation across the highways sector for providing excellent service to its customers on all projects.

No matter the size or customer, we adopt the ‘no task is too small’ approach on its mission to deliver a level of service it can only define as ‘platinum’. MVIS has always valued its customers and has built some excellent long-standing relationships on the back of its commitment to service as well as its products. To showcase this commitment, MVIS proudly stand by their ‘Platinum Service Promise’ .

The MVIS Platinum service promise delivers. The MVIS quality & service document serves to outline what the company considers to be ‘Platinum Level Service’ and also highlights just how special its services are.

MVIS has always held fantastic relationships with its clients, and the company regularly receives positive feedback and comments crediting it for one of the aspects listed in the quality & service document. Each time a customer approaches MVIS with enthusiastic comments about its service, MVIS see this not just as an opportunity to celebrate its collective achievement, but also to reinforce this standard of service within the team. Reinforcing standards in moments of praise makes gives it special emphasis and reinforces a message from a positive position rather than trying to react to a negative one. This aids with staff feeling appreciated, delivers job satisfaction and rewards their hard work.

We spoke to a number of MVIS employees about their view on what platinum service is, and how it fits into their own specific roles.

We asked, “What does Platinum Level Service mean to you?”

Anne Ashman, UK Group Commercial and Operations Director comments:

“The Platinum Service Promise is a symbol of our commitment to service and customers. We have thought long and hard about a way we can demonstrate this, culminating in this promise to clients to always give them our very best. We are incredibly proud of our service record and the positive comments we receive from our customers.”

Anne continued:

“With that said, it’s vital that we never lose sight of the importance of continuous improvement. Our Platinum Service Promise works in conjunction with our customer’s comments and internal audits to keep us on our toes, make us accountable and give us an opportunity to work on areas that may need another look. Having this trusting relationship with our customers allows us to consistently cater to their needs so we don’t miss anything as their needs evolve.”

Jon Larkins, Midlands Delivery Hub Supervisor added:

“We know the moment we leave HQ that we are representing MVIS – and therefore carry an expected standard with us. That standard being platinum. Whether it’s the quality of our maintenance work, right through to how we interact with other contractors on site or the passing public – nothing short of outstanding will do.”

With Anne and Jon both well established as part of the MVIS team, serving 10 and 5 years respectively, what’s expected is ingrained in their day-to-day operations.

For a perspective from those not so experienced, a more newcomer perspective is offered by Clair Tranter and Mia Maycock, both in MVIS’ Customer Relations team. Both recent recruits, Clair and Mia explained to us how the bar was set upon joining the company, and what platinum service means to them.

Clair told us:

“I was left in no doubt throughout the recruitment process with MVIS that ‘client centric’ is absolutely the ethos here. Our customers and the service we provide them comes above all. We do what we can, every day to assist their operations and provide something that’s unrivalled when it comes to service.”

April added:

“It was actually one of the main reasons that the role appealed to me. Working in customer relations, there has to be a passion for service, so coming into a company that places customer satisfaction above all was a great fit. It’s very clear to me how MVIS has garnered such a strong reputation when it comes to its levels of service, as everyone in the business knows it’s priority number one. Now I’m looking forward to playing my part in delivering that platinum promise myself.”

 

 

 


Walking the Walk…For the Third Year Running

For the third year running, MVIS will be sponsoring the Ashgate Hospice High Peak Trail, with this years event taking place on Sunday 17th March. The walk takes place through our stunning Derbyshire countryside and will follow the former Cromford and High Peak Railway. The walk provides a scenic experience for walkers of all ages to enjoy.

Due to last years success at the introduction of 2 new routes, Ashgate Hospice have decided to once again follow the same format with 3 walking options of varying length and difficulty. One, a family friendly 3.5 miles. Something that you can bring children on so you can have a day spent with family (including well behaved dogs). Another route is the 11 mile walk, and the final walk being the full 17 miles. Participants meet at Cromford Meadows before being transported to the starting line.

We recently had the opportunity to take in the trail on which walkers will be undertaking over the weekend in March.

Sales & Business Development Executive Juliette Wright launches this years Trail with Natalie Bell  – Event Fundraiser from Ashgate Hospice. 

We are always proud to sponsor Ashgate Hospice events and are glad to always be there to assist them. As a company we appreciate their work and admire the amount of time, effort and inclusivity they present when holding events such as the Sparkle walk or the High Peak Trail. As a company it is about teamwork and raising money for the people they look after. We already have a couple of the team signed up for this years walk, including Anne Ashman our Commercial and Operations Director and Sales and Business Development Executive Juliette will also be taking part. 

David Storer – Ashgate Hospice Events Organiser: “MVIS are a pleasure to work with. They are always on hand to provide support across all of our fundraising events and go above and beyond to offer solutions that enhance our reach and help us to promote our brand across the region. The team have provided VMS’s for multiple events and appeals that have really helped to raise the awareness of Ashgate Hospice and the vital end of life care that we provide across North Derbyshire. A Huge thank you to MVIS from all of us at Ashgate Hospice!”

Brave the High Peak Trail and soak up the scenic Derbyshire countryside – Sign Up Here