We have always taken pride in the things that make us special. As an industry leader, we are required to not just stay on the forefront of innovation, but to also push the boundaries for the rest of the industry, ensuring our service and products are the best they could be so that our customers are receiving maximum value.
As a result, we place the idea of ‘added value’ high amongst our priorities, looking at ways we can improve our service and products, as well as our internal processes.
Knowing our Customers
One of the ways we look to offer added value for our customers is by taking the time and effort to learn about the industries we work with. We do this to gain a good understanding of their needs, which then helps us in our continuing mission to look for ways to add more value. As such, it makes working with MVIS and hiring our products an experience that offers much more than intended.
A good example of this can be found in the development of our HD Compact unit, which was the first portable Variable Message Signs (VMS) of its size to hit market and has since inspired the develop of competing units within the industry. The HD Compact was developed in response to a customer requirement for Traffic Management applications, since at the time, portable VMS units were traditionally roughly the size of our VMS-A and VMS-C units.
Some Traffic Management applications, especially urban works are highly limited on space, making VMS-A and VMS-C units too big for some projects. The HD Compact helped to fulfil this requirement for the entire industry and to this day has changed the landscape of the portable VMS market in the UK.
This solution would not be possible without our proactive approach when it comes to working with our customers and it is an approach we maintain today. Since it’s launch in 2016, we have continued to develop the HD Compact with our customers, recently undergoing significant changes that still puts it ahead of competing solutions of its size. Version 2 of the unit comes with integrated solar power, the addition of adjustable height for its display and a new casing design that hides all cabling, making it more secure against vandalism or accidental damage.
As with the HD Compact, we are always developing all our units to make sure that customers are getting much more than just a portable VMS. Due to the locations that our products are traditionally deployed, they offer a great opportunity for a wide range of additional extras that can bring huge benefits to any project. We do this by integrating other technologies with our signs that enhance what they are capable of.
For example, when deployed to communicate to drivers, our signs can offer extra value to a project with their integrated data collection radar, which comes as standard with all our VMS.
The integrated data collection radar offers a low-cost alternative to many data collection solutions on the market and is ideal to be used as a data source for the analysis of traffic trends, enabling greater intelligence for planning projects of all kinds.
It may also help with general road and work site safety, allowing users to identify traffic trends with risk, such as speed or volume of traffic, and therefore take steps to combat it. Sourcing traffic data has never been easier, with data uploading to our server every hour, ready to be downloaded at any time by the user via a web-based portal.
Combining data collection and VMS in one unit offers a multi-functional solution that can help collect valuable data at the same time as communicating messages. What’s more is that by working with data sharing solutions company, Chordant on a trial that demonstrates that our integrated data collection radar produced comparable traffic speeds and flow relative to Coventry SCOOT data, we have proved that we can use our signs to help to understand traffic trends and flows.
In recent months, we have expanded the capability of our units, especially the VMS-A with integrations such as the VMS CCTV solution, which integrates a CCTV camera with the VMS-A for increased security and monitoring of a work site.
Working with Partners
We don’t just work with customers when it comes to innovation.
MVIS, as well as our sister company, ITS manufacturer, Bartco UK, have worked with a range of specialists in their field to bring portable, solar powered innovations to the industry such as ANPR and CCTV.
This is made possible by our Solar IP, which serves as a trailer-based, solar powered ‘power bank’ available for integration with other technology, granting it portability and solar power.
We offer added value to clients who require our products simply by offering the Solar IP, allowing them to integrate the technology they already own with ours, potentially opening new doors for what the technology is capable of. Working with either MVIS or Bartco UK offers an opportunity to be the first to develop a new industry innovation.
However, we also work proactively with partners, developing relationships with specialists in technology to help make their technology portable. We seek value in our partners to ensure that we can also provide value to the industry, resulting in innovations with leading companies such as Wavetronix, Jenoptik, 360 Vision and Iknaia.
Added Value for Everyone
One of the biggest product integrations we have recently developed looks at the added value we can bring for everyone. The Integrated ITS Environmental Sensor can be combined with any of our ITS solutions to offer clients the ability to monitor the external environment, producing a wide range of air pollution data that can be used to inform and direct on issues of air pollution safety.
This solution not only benefits the customer for their environmental or project goals, but also helps wider society in efforts to reduce pollution, by giving users the ability to identify hot spots and areas of concern, making it easier to take action.
Also, by serving as a very low-cost alternative to static Air Quality monitoring stations, it allows clients to cover more space in a cost-effective way by using our units, meanwhile, fulfilling another safety function at the same time.
Although we specialise in portable solar powered ITS solutions, we never lose sight of the fact that we are a service-based company. As a result, we highly prioritise the added value we can offer in our service.
We are proud to offer customers our ‘Platinum Service Promise’, which outlines our commitment to delivering a ‘Platinum’ level service for a ‘Bronze’ level price. Going above and beyond on what is expected from us means we receive a lot of positive customer feedback, which allows us to identify things we get right.
Anne Ashman, UK Group Commercial and Operations Director commented, “We don’t just offer 24/7 service to our customers, we offer informed and experienced service from a highly trained team. Our impressive range of additional aspects that is encompassed in our service helps distinguish us from a typical VMS supplier.”
One of these aspects is how we monitor our products. We have a plethora of tools in place that help us monitor different aspects of our units out in the field, all from our head office in Matlock. On the rare occasions that there is an issue, we are made aware using our monitoring tools and, thanks to our national coverage, we can quickly dispatch a team from the nearest depot to investigate the problem, building in battery changes, repairs and replacements if needed into the promise of service we offer our clients.
After years of over-delivering on our customer’s expectations, we have built a reputation in the industry for our excellent service. Our emphasis on training gives customers confidence that our versatile team are fully trained in Health & Safety and as hiab and slinger signalers for delivery, installation and removal. Depending on their role on site, our workforce are also always present with the appropriate and relevant CSCS card, ensuring only the highest standards are met.
These aspects that give MVIS added value to work with culminate to working with a business that has covered every aspect of a platinum level service.
Hire with MVIS today to be confident that your ITS technology will be taken care of by experts.