Hire Process: How MVIS VMS Gets to Your Roadside

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Many companies have a hire process, however the thought of starting a process as a customer is daunting. It is often too long and tedious. The team at MVIS and our 12 years of service have streamlined this process making it easy to hire top quality products.

What is the Process?

How does an MVIS VMS go from our yard to your roadside? It starts with you and your enquiries and a hire process ,and ends with our delivery team.

the process in finer details looks like this:

  1.  First, You enquire with our dedicated sales team members: Graeme Lee and Juliette Wright, from this point they take you details and where you want your products placing.
  2. Secondly, your details go to the Customer Relations Team: April, Clair and Donna. Who then consult the delivery team and their hire diary to see if there is space for you.
  3. Then, you are sent a What3Words link to tell us your required location.
  4. When a time slot has been allotted by Customer Relations and there is a location, Customer Relations Manager, Clair Tranter convenes with Midlands and Northern Hub Manager, Jon Larkins, to see if it is possible.
  5. When confirmed by Customer Relations, you are booked in and all the information is handed to the assigned driver.
  6. The final step is the delivery of the Solution to your location and your team.
Why it’s done this way.

We have been at the forefront of Customer Service for over a decade, perfecting our craft over 10 years of service.

Therefore, this process has been streamlined so perfectly. We deploy signs within hours of an enquiry. We don’t often reject a job. With good products, good staff and good processes, there is no job that can’t be done.

why? Good customer service.

Benefits of Implementing a Streamlined Hire Process.

When you deliver a product efficiently and safely, it does not go unnoticed in our industry. When a good hire process is in effect, people will spread word of your service but more importantly will return as a customer. Once an efficient process is in place, it is something to shout about in testimonials or in case studies. good service through a well oiled team is like achieving FORS Bronze, Constructionline Platinum, or ISO Certification. Generally proving a dedication to the work process and ensuring that you are keeping people safe and customers happy.

Hillhead: A Decade of Experience and Sales Excellence

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Hillhead is the UK’s biggest Quarry, Construction and Recycling Exhibition. MVIS has the honour of returning after 2 years.

Two years ago the MVIS team attended Hillhead for the first time. This provided the perfect opportunity to explore the market in greater detail. After showcasing at the event and gaining new customers, 2024 gives us the chance to return to Buxton for the next instalment of Hillhead, becoming part of the UK’s biggest Quarry Exhibition show.

Meet the Experts

After 2 years of extensive research into the quarry sector, we now know that there is a need for our Intelligent Quarry Safety Solutions such as our original VMS, CCTV and traffic management equipment. This year, our dedicated and knowledgeable team will be on hand to find the perfect solution for your quarry or landfill site. 

Who are these experts:
Commercial and Operations Director, Anne Ashman:

Bringing over a decade of experience to the Hillhead Showground, Anne was at the show two years ago. Sharing her knowledge with potential customers, ensuring they walked away from our stand well informed and ready to make a decision as to whether they will be purchasing from our friendly sales team.

Since then Anne has been able to do supply VMS to quarries around the UK and helped improve the safety on their site and improve efficiency.

R&D Manager, Tom Hooton:

The brilliant mind behind all of MVIS VMS and ITS, he is the best person possible to attend the show and answer all of those small technical problems. Tom is also a problem solver being able to take a unique problem such as a lack of signal on site for our VMS, implementing a Remote Controlled Fob so you can change VMS using pre-uploaded messages.

Tom has worked tirelessly to ensure that we are showcasing new products that have all the correct accreditations and can withstand day-to-day site conditions.

Business Development Manager, Juliette Wright:

Bringing  years of sales experience in VMS to Hillhead, Juliette is great at finding solutions to potential problems on your site and rectifying them with our products. Juliette is also well versed in customer service and is easy to talk to and can explain our products clearly and precisely.

Marketing Executive, Ben Ashman:

After 4 years at MVIS, Ben has helped put together all promotional content together for this years show. He also visited numerous sites across England giving demonstration of MVIS products to quarries. Combine this with 2 years of market research into the quarry sector and Ben is confidently able to come to Hillhead, helping customers solve their quarry traffic management issues.

What are we showcasing?

Off the back of two years extensive market research, we have been able to put a tailored selection of products together that are perfect for the quarry sector. Our line-up includes:

  • VMS-C – Trialled and tested in local Quarries, this product has proven useful to improving efficiency through traffic management on work sites.
  • Solar IP – Compound Site Security, the key words that have been making an impact across all sites, ensuring your sites have a watchful eye over them.
  • HD Compact – Small and compact to have on site with all the power and efficiency of a VMS-C.
  • Solar Barrier – Perfect for controlling traffic on site, with ANPR is inbuilt meaning you can whitelist and blacklist unwelcome visitors to site.

New Partners

As well as these amazing MVIS products, we are also delighted to be partnering with Solar Gates, Ador and Intelligent Traffic Solutions. Providing products such as:

  • Solar Gates – Instaboom Go – a portable, remote controlled, and solar powered automatic stop/go board allowing traffic to be controlled in an instant.
  • Ador – Vehicle Activation Speed Sign – a highly efficient and cost-effective traffic calming device suitable for all types of roads. Its pole-mounted radar speed display offers excellent readability from a distance of 300 meters.
  • Intelligent Traffic Solutions Ltd – Nissen LZA Solar Traffic Lights – Offering 2Way, 3Way and 4Way Traffic Light solutions with the option of double heads and fully integrated Pedestrian Lights of up to 4 Crossings.

Being Sustainable With Solar Powered Products

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Sustainability has been at the forefront for us as a company for a decade now, and as a result, we’ve been reflecting back on over ten years of commitment to being sustainable. As well as offering products that are solar powered, we’ve also taken action in helping to reduce our own environmental impact. 

The very nature of our products has a strong environmental focus and they’re all designed to be energy efficient. Over the last 12 years, we have improved our unit’s batteries and solar panels in line with the latest innovations in their respective technologies. By using tilting and more efficient solar panels, it has resulted in improved run times and fewer battery changes, which means fewer journeys need to be made.

Our solar powered range of products offer an alternative to fixed solutions that draw power from the grid. They do not need to rely on external energy supply and therefore are highly portable and can be deployed in locations where fixed solutions can’t be. The applications that our products can be used for can also help promote an environmentally conscious way of thinking. The VMS-A and VMS-C can be used to spread messages that can influence driver or pedestrian behaviour, such as reminding drivers not to leave their engine running idle or encouraging people not to litter.

The fact we specialise in solar power enables us to offer our environmentally friendly products to organisations looking to minimise their own carbon footprint and environmental impact. Our data collection solutions can help Local Authorities and other groups determine levels of traffic and their speed, which can then help them make environmental decisions on issues like air pollution. 

To help cut down on the carbon footprint of our service, we have taken action in reducing the amount of fuel that we use. Our custom-built beavertail vehicle allows us to deploy 3 x VMS-A units, 2 x VMS-C units, or 2 x Solar IP units in one delivery. By being able to transport multiple units in one single trip, it minimises our fuel consumption and time on the roads.  

It has never been more important to be acting in ways that promote sustainability and general care for the environment, but this is something that we have been doing consistently for over a decade. Whilst we’re proud to be an environmentally responsible company, having a ‘green’ focus isn’t just embodied in our products but in our actions too. As is the MVIS way, we will always constantly be searching for ways to be more sustainable and reduce our footprint even further. 

Anne Ashman, Group Commercial and Operations Director comments, “There is always room for improvement when it comes to reducing our carbon footprint and we have taken measures and joined initiatives to help achieve this. MVIS has remained committed to giving back to the environment for 12 years now and will continue to work towards a sustainable future.”

For more information about MVIS environmental policies, please see the ‘Environment’ section on our Safety Hub.

Intelligent Transport Solutions (ITS) Products.

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Our Intelligent Transport Solutions (ITS) Products are perfect to assist in any job whether that be at the roadside, on site, or in the middle of a festival.

Our Intelligent Transport Solutions (ITS) have been tried in tested in a wide range of sectors, including but not limited to:

  • Highways
  • Events
  • Quarries
  • Airports/Ports.
  • And Many More.

Everything you need to know about these products are detailed below:

Solar Intelligent Platform (Solar IP)

The flexible and responsive approach to Traffic, Event, or Quarry Management Simple to Deploy requiring no civil or external communications.

This product can be integrated to meet your specific needs using:

  • VMS
  • ANPR
  • CCTV
  • Wavetronix HD Radar

Purpose made to be easily reconfigured and adapt to a change on any job, small or large.

Solar IP Intelligent Transport Solution

Compact Portable CCTV

An MVIS Compact Portable CCTV integrates wire-free Portable CCTV with our solar powered ‘Compact’ base, offering increased portability and a reduced footprint compared to other solutions.

This Intelligent Transport Solution’s camera boasts an ultra-wide viewing angle of 355° pan & 140° tilt and connects through Vodafone 4G. Offering 1080p HD at 15 frames per second and a 6x Digital Zoom, this camera performs well for a range of applications, made even more impressive by the 10m Night Vision range.

Its PIR (passive infrared) detection distance is up to 10m too and when combined with the 90° Horizontal PIR detecting angle, this camera is a highly capable solution for security, monitoring work zones and anything else that requires an outdoor HD camera.

Ideal for:
  • Security.
  • Queue management.
  • Site safety.

Compact Portable CCTV Intelligent Transport Solution

Hire HD Data Collection Radar

Portable, easy to operate and extremely reliable.

Hire solar powered HD Data Collection Radar from MVIS to support speed detection, data collection and traffic management applications.

Accurate and reliable, the HD SmartSensor Radar uses the latest technology to collect consistently accurate traffic data and can be deployed to provide queue detection, journey time and vehicle analytics.

Key Features
  • Adaptable to all weather and lighting conditions
  • Hire with our Solar Intelligent Platform (IP)
WEBSTUDIO

WEBSTUDIO’S sophisticated technology saves travel time and costs by enabling the instant communication of traffic information from any internet enabled device including Apple and Android smartphones, laptops, iPhones and iPads. Users can view a map of their signs and zoom in, observe and adjust any number of signs in line with any developments on the ground.

Our WEBSTUDIO system is ideal for organisations that hire multiple signs including police forces, event managers, local authorities and traffic agencies.

Key Features:

 View a map of hired assets.
• Track the exact location.
• Gain directions to the VMS.
• Program multiple units by the touch of a button.
• Build text messages and graphics.
• Schedule messages.
• Check battery voltages.
• Check communication.
• Enable speed radar activation messages.
• Check history.
• Create a restricted login.
• Create a library of messages.

Intelligent Transport Solution Programming Software

The BartcoLive™ app

Get your message across

The new BartcoLive™ app means that wherever you are, you can now benefit from complete control over the messages displayed on any of your portable variable message signs (VMS), anywhere on the road network.

Fast and flexible

Developed to enhance the efficiency of our ITS Solutions, this app is accessible from any Apple or Android smartphone or tablet. It enables traffic managers to search VMS asset lists and instantly update messages displayed – in direct response to the changing situation on the road network.

Available now on Android and Apple devices.

Key Features
  • Remote access via any Apple or Android phone or tablet
  • Instantaneous or scheduled message upload to single or multiple assets
  • Job Queue: keep up to date with message upload, asset status update, etc.
  • Secure login using Web Studio™ credentials which can be memorised to speed up subsequent logins.
  • Searchable asset list (VMS, fire sign, etc.) including user-defined groups
  • Access asset status information including:
    • GPS location
    • Battery voltage levels
    • Light output level
    • Current message displayed
    • Communications status
    • Controller status
    • Controller information
  • Map detailing asset location
  • Directions to asset location

 

Hillhead: Your Complete Guide to the Quarry Exhibition Event

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What is Hillhead?

Hillhead is a bi-annual exhibition event, hosted in the Hillhead Quarry in Buxton, Derbyshire.

2 years ago the team at MVIS visited the event exhibiting our Intelligent Quarry Solutions to potential new customers, breaking into a new sector.

Having experienced the event and witnessing Hillhead, this is the ultimate guide to Hillhead.

Visiting MVIS at Stand B13

No sunny Hillhead day would be complete without visiting the MVIS team at Stand B13.

This year we will be demonstrating the best of MVIS products including: the MVIS Solar IP, a range of Variable Message Signs and the all new MVIS Solar Barrier.

MVIS Staff would like to invite you to the stand for an educational demonstration of MVIS premium products

Completing your day with a smiling face and a friendly chat from our team is the best way to send you home happy. This also gives you the opportunity to learn more about MVIS ITS Solutions and see them in action.

MVIS location on the Hillhead Floorplan

Travelling to Hillhead

Being just outside of Buxton, there is a multitude of ways to get to the showground:

Route Directions

The exhibition site is 3km south of Buxton off the A515 (Ashbourne) road. For route directions to Hillhead use Google maps.

Postcode to use for SatNav systems: SK17 9PR

Parking

Free parking is available adjacent to the showground. Shuttle buses will operate on show days to and from the Registration Pavilion.

Rail
Buxton train station is 3km from the exhibition site. For details of services to and from Manchester visit National Rail Enquiries.
 
Taxis
Things to Take

In June of 2022, Britain was in the heat of the fourth hottest summer on record, reaching heights of over 40 degrees. Meanwhile, Our Sales and R&D Team were demonstrating the MVIS products to a brand new audience at Hillhead.

As it is predicted to be another scorching event, it is imperative that while visiting the show, you bring these essentials:

  • Water – Whether you have a refillable bottle or you have a stash of plastic ones, it is important that you keep yourself and your team well hydrated. Keeping hydrated is good for refreshing yourself, keeping you muscles energised and your brain on top form.
  • Shade – if you are exhibiting it will benefit you to ensure you have a tent or stand that has plenty of shade keeping you out of the sun, doing so lowers the risk of skin cancer and quickly becoming hydrated. It also gives delegates and excuse to come and stand in the shade of your exhibition.
  • Sun cream – Being out in the sun all day will take a toll on your body, as much as it is exciting to get out of the office and into the glorious sunshine. Bringing Sun cream will be perfect for application throughout the day, assuring a lower risk of Skin Cancer and preventing Sun Burn.
  • A Bag – this is essential for carrying you Sun Cream, Bottle and Sun Hat, it is also important so you can visit the MVIS stand and pick up a brochure and some goodies to take home with you.

CCTV: Securing Working Sites and Preventing Trespassing

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What is the problem?

Trespassing is common on any construction or quarry site. Large sites that are unmonitored are often targets for threats as there will be no evidence of them on that site, other than word of mouth.

When being subject to trespassing, companies need preparation for these threats:

  • Damage of Company Assets – when a worksite shuts over an evening all company assets are being left unattended. Meaning they are susceptible to threats trespassing and potentially damaging assets.
  • Health and Safety of bystanders – if someone is to enter a site it is the companies responsibility to ensure they are safe. Whether it be a pedestrian, trespasser or a staff member. Injured members of the public can end in legal issue and furthermore be damaging to your company…
  • Damage to reputation – damage of a company asset effects the day to day of a company. Damage of reputation is a long lasting effect that could takes months to years to recuperate. If a bystander is injured on site, your company becomes associated with this.
What is the solution?.. CCTV

CCTV can be as simple as implementing a watchful eye over a site, while also deterring public from trespassing. The presence of a CCTV unit on site will deter most people at the thought of there being evidence against them if they pose a threat.

If the public aren’t deterred, CCTV will give you evidence to there whereabouts and what has happened. This can help in cases of proving someone has entered your site without permission. Also helping with protecting your site if a member of the public is injured while walking onto site.

All different Variations of a MVIS CCTV, five different images.

Why Choose an MVIS CCTV?

MVIS are dedicated to supplying the highest quality cameras possible and ensuring that customers are receiving the platinum level service.

Our innovation the MVIS Portable Solar Powered Site & Compound CCTV is perfect for alerting construction workers to trespassers onto their site, meaning they can then implement a safety measure against threats. Alerts are sent to the assigned person, such as security guards or site managers.

MVIS Portable Solar Powered Site & Compound CCTV in action:

Read about Compound CCTV here >

What Can An MVIS VMS Do For You?

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The MVIS VMS is a versatile piece of equipment, made in the UK to meet UK needs.

Our VMS are commonly seen on the side of the motorway, but the potential of our VMS is endless. With a wide range of uses our VMS has many different areas of expertise and applies to many different sectors of business.

Here are just a few examples of what VMS from MVIS are suitable for: –

 

Highways

MVIS’ leading product is most known for being seen at the side of motorways helping the UK to achieve safer highways. MVIS provides a scalable, responsive, and cost-effective solution to the problems within the sector of traffic management.

These are but some of the perks of hiring a sign from a company such as MVIS, the VMS keeps traffic moving and the roads safe, but also with the MVIS environmental sensor you can measure the impact your scheme is having on the local area, these can be attached to any of our ITS products.

Our VMS are also equipped to tell you the length of potential travel times accordance to the work on the highways, a simple yet effective use that will affect a road users’ journey.  They will be able to adhere their journey in accordance to the lead times given to drivers to ensure they get to their destination as efficiently as possible while also keeping them informed while on the UK’s roads.

VMS-A’s are tailor made for Roads that have a speed limit of under 50, where as a VMS-C is made for those High Speed Jobs that require you to see the sign before you have passed them on A-Roads or Motorways, roads over 70MPH.

 

Airports

MVIS’ VMS signs are created to inform, this can be informing of upcoming traffic problems in any sector.  For example, at an airport, it’s easy to imagine that airport car parks get busy, especially around the school holidays. The solution…use one of MVIS signs, they are the perfect solution to the problem of overcrowded parking lots. It is easy to program a sign to redirect traffic to a different lot or even to express the potential wait times.

The importance of getting a message across is one of MVIS highest priorities, if an airport is in need of getting important information across to customers, such as the changing of a gate or the cancellation of a flight, why not do it at the beginning of their holiday at the entrance to the airport?

 

Construction

Site safety is important! As an employer, the number one priority is to keep the team safe and to look after a competent workforce, MVIS are one of the leading SME companies in prioritising the safety of their employees and the safety of their customers sites.

A VMS from MVIS is perfect for a construction site whether it be on the side of the busiest motorways or in the city centre. VMS’ can keep the area around the constructions site clear and decongested meaning constructions workers are able to perform their tasks in a distraction free but most importantly safe environment for them to be able to produce the best work possible.

All our VMS can be fitted with a radar to ensure that motorists driving around the sites are watching their speed.  If a vehicle exceeds a certain speed the VMS can display a speed roundel advising of the site speed and a message saying “SLOW DOWN” on the screen ensuring drivers adhere to the sites speed limits.

 

Quarries

Quarry sites contribute materials for construction to a wide variety of companies across the nation.

Over time when quarries have served their use, they are transformed into Landfill sites, helping local councils eradicate their litter problems and preventing sites from overthrowing and hurting the environment.

Where does MVIS play apart in this? We are the leading company in Traffic Management on sites across the UK. Trucks will come into a site and will get stuck in Traffic waiting for one way routes to be cleared, an MVIS Intelligent LED Sign is used to direct traffic with messages such as ‘Next Truck’ or ‘Wait at the Bottom’.

We have been able to implement this across many Quarry sites and it has proven to work keeping quarry managers happy and HGV drivers safe.

 

Events

Stand out from the crowd with responsive, high impact event communications.

If an event is being a planned whether it be a Festival, Sporting day, Pride, Fun Run for charity, a farmers’ market at the peak of popularity or a corporate event that the big sale relies on. There is no better way to make sure that the event goes without informing customers, hiring a sign from MVIS promotes your event.

VMS signs have many ways of being a help to any event, they can display timings of the events and when they start, allocate parking spaces for customers or even to advertise an event to make it as successful as a customer wants it to be.

With a proven track record of effective deployment and success, MVIS products have been tried and tested on some of the biggest events this country has ever seen, such as the 2012 Olympics, Brighton Pride, V Festival, Silverstone and The Grand National.

 

Ports

A journey to the port ready to set sail on a fantastic holiday is a nice way to spend hard earned time off work, but a port can also be an unsafe area.  Most port workers struggle to allocate traffic management and to enforce speed zones in the area to make sure that port workers are in the safest environment they can be.

Not only can MVIS ensure worker safety, but passengers setting sail on the high seas can get all the information they need such as where they need to park, where their boat is docked and how they need to get there.

 

Our VMS have many uses in all sectors and are adaptable to all situations.  As a result of its flexibility, It is easy to understand why a customer would want to hire a VMS from MVIS and why customers keep coming back to us for both hire & sale.

As well as award winning customer service, an MVIS VMS has all the extras and much more. As a company, MVIS has a lot to offer in accordance with safety and keeping workforces in top condition so they can continue to keep the UK running.

Hire VMS from The Best at MVIS!

 

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INTELLIGENT QUARRY SAFETY SOLUTIONS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND PORTABLE VARIABLE MESSAGE SIGN (VMS) SPECIALISTS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND VARIABLE MESSAGE SIGN (VMS) SPECIALISTS
INTELLIGENT QUARRY SAFETY SOLUTIONS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND PORTABLE VARIABLE MESSAGE SIGN (VMS) SPECIALISTS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND VARIABLE MESSAGE SIGN SPECIALISTS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND PORTABLE VARIABLE MESSAGE SIGN SPECIALISTS
INTELLIGENT TRANSPORT SOLUTIONS (ITS) AND VARIABLE MESSAGE SIGN SPECIALISTS
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WELCOME TO MVIS

Mobile Visual Information Systems (MVIS) is an industry leader in the delivery of temporary Intelligent Transport Systems (ITS) products, integrated solutions and Variable Message Sign (VMS) hire and sale across the UK.

MVIS PRODUCTS: VMS AND ITS

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The Incredible Journey of Our Ice Scrapers: From Hillhead Quarry Show to the World 

Hire Process: How MVIS VMS Gets to Your Roadside

Hire Process: How MVIS VMS Gets to Your Roadside

Alleviating Anxiety on our Roads

MEMBERSHIPS AND ACCREDITATIONS

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10 years of Tom: A Decade of Dedication and Innovation

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Tom Hooton, MVIS’ Research & Development Manager recently celebrated a significant milestone in his career, marking 10 years of dedicated service to the company.
Tom’s journey at MVIS Ltd is a testament to his unwavering commitment, exceptional work ethic, and passion for the company’s mission and values. Tom’s tenure at MVIS began in 2014 when he joined the company as a maintenance and delivery driver. Tom quickly distinguished himself through his exemplary skills, dedication, and understanding of the company’s products and objectives. Over the years, he has ascended through various roles within the company, climbing the ranks and leaving a mark along the way.

Reflecting on his progression within the company, Tom said: “After transitioning from technical support to Research & Development Manager, I like to believe that I have grown alongside the company. When I first joined, MVIS Ltd was still in its infancy, and it has been incredibly rewarding to witness and contribute to its growth and evolution. I take immense pride in my role, knowing that I play a pivotal part in developing the innovative solutions that define MVIS Ltd.”

Anne Ashman, Group Commercial and Operations Director at MVIS Ltd, recalls her initial encounter with Tom and his subsequent rise within the company.
“In 2014, when I offered Tom a role as a maintenance & delivery driver, I quickly realised that his skill set and dedication were invaluable assets that would contribute significantly to the company’s growth.

“Having had the privilege of working alongside Tom for the past decade, I am delighted to witness his well-deserved recognition. Tom’s commitment to excellence, coupled with his willingness to support colleagues and customers alike, has been instrumental in shaping both our products and our company culture.”

Tom’s impact at MVIS Ltd extends beyond his technical expertise; he is widely admired for his willingness to go above and beyond to assist customers and colleagues alike. His efforts have earned him the respect of his colleagues, culminating in his recent recognition as the recipient of the company’s employee of the year award.
Commenting on the accolade, Anne added:

“It gives me great pleasure to present Tom with our recognition award at Christmas. The fact that Tom’s name emerged repeatedly during the staff voting process is a testament to the profound impact he has had on our organisation.”
As MVIS Ltd continues to innovate and expand its range of cutting-edge solutions, Tom remains at the forefront of driving technological advancements and delivering unparalleled value to customers.

What does Platinum level service mean to you?

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Over the last decade, since our inception, MVIS have built an outstanding reputation across the highways sector for providing excellent service to its customers on all projects.

No matter the size or customer, we adopt the ‘no task is too small’ approach on its mission to deliver a level of service it can only define as ‘platinum’. MVIS has always valued its customers and has built some excellent long-standing relationships on the back of its commitment to service as well as its products. To showcase this commitment, MVIS proudly stand by their ‘Platinum Service Promise’ .

The MVIS Platinum service promise delivers. The MVIS quality & service document serves to outline what the company considers to be ‘Platinum Level Service’ and also highlights just how special its services are.

MVIS has always held fantastic relationships with its clients, and the company regularly receives positive feedback and comments crediting it for one of the aspects listed in the quality & service document. Each time a customer approaches MVIS with enthusiastic comments about its service, MVIS see this not just as an opportunity to celebrate its collective achievement, but also to reinforce this standard of service within the team. Reinforcing standards in moments of praise makes gives it special emphasis and reinforces a message from a positive position rather than trying to react to a negative one. This aids with staff feeling appreciated, delivers job satisfaction and rewards their hard work.

We spoke to a number of MVIS employees about their view on what platinum service is, and how it fits into their own specific roles.

We asked, “What does Platinum Level Service mean to you?”

Anne Ashman, UK Group Commercial and Operations Director comments:

“The Platinum Service Promise is a symbol of our commitment to service and customers. We have thought long and hard about a way we can demonstrate this, culminating in this promise to clients to always give them our very best. We are incredibly proud of our service record and the positive comments we receive from our customers.”

Anne continued:

“With that said, it’s vital that we never lose sight of the importance of continuous improvement. Our Platinum Service Promise works in conjunction with our customer’s comments and internal audits to keep us on our toes, make us accountable and give us an opportunity to work on areas that may need another look. Having this trusting relationship with our customers allows us to consistently cater to their needs so we don’t miss anything as their needs evolve.”

Jon Larkins, Midlands Delivery Hub Supervisor added:

“We know the moment we leave HQ that we are representing MVIS – and therefore carry an expected standard with us. That standard being platinum. Whether it’s the quality of our maintenance work, right through to how we interact with other contractors on site or the passing public – nothing short of outstanding will do.”

With Anne and Jon both well established as part of the MVIS team, serving 10 and 5 years respectively, what’s expected is ingrained in their day-to-day operations.

For a perspective from those not so experienced, a more newcomer perspective is offered by Clair Tranter and Mia Maycock, both in MVIS’ Customer Relations team. Both recent recruits, Clair and Mia explained to us how the bar was set upon joining the company, and what platinum service means to them.

Clair told us:

“I was left in no doubt throughout the recruitment process with MVIS that ‘client centric’ is absolutely the ethos here. Our customers and the service we provide them comes above all. We do what we can, every day to assist their operations and provide something that’s unrivalled when it comes to service.”

April added:

“It was actually one of the main reasons that the role appealed to me. Working in customer relations, there has to be a passion for service, so coming into a company that places customer satisfaction above all was a great fit. It’s very clear to me how MVIS has garnered such a strong reputation when it comes to its levels of service, as everyone in the business knows it’s priority number one. Now I’m looking forward to playing my part in delivering that platinum promise myself.”

 

 

 

Walking the Walk…For the Third Year Running

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For the third year running, MVIS will be sponsoring the Ashgate Hospice High Peak Trail, with this years event taking place on Sunday 17th March. The walk takes place through our stunning Derbyshire countryside and will follow the former Cromford and High Peak Railway. The walk provides a scenic experience for walkers of all ages to enjoy.

Due to last years success at the introduction of 2 new routes, Ashgate Hospice have decided to once again follow the same format with 3 walking options of varying length and difficulty. One, a family friendly 3.5 miles. Something that you can bring children on so you can have a day spent with family (including well behaved dogs). Another route is the 11 mile walk, and the final walk being the full 17 miles. Participants meet at Cromford Meadows before being transported to the starting line.

We recently had the opportunity to take in the trail on which walkers will be undertaking over the weekend in March.

Sales & Business Development Executive Juliette Wright launches this years Trail with Natalie Bell  – Event Fundraiser from Ashgate Hospice. 

We are always proud to sponsor Ashgate Hospice events and are glad to always be there to assist them. As a company we appreciate their work and admire the amount of time, effort and inclusivity they present when holding events such as the Sparkle walk or the High Peak Trail. As a company it is about teamwork and raising money for the people they look after. We already have a couple of the team signed up for this years walk, including Anne Ashman our Commercial and Operations Director and Sales and Business Development Executive Juliette will also be taking part. 

David Storer – Ashgate Hospice Events Organiser: “MVIS are a pleasure to work with. They are always on hand to provide support across all of our fundraising events and go above and beyond to offer solutions that enhance our reach and help us to promote our brand across the region. The team have provided VMS’s for multiple events and appeals that have really helped to raise the awareness of Ashgate Hospice and the vital end of life care that we provide across North Derbyshire. A Huge thank you to MVIS from all of us at Ashgate Hospice!”

Brave the High Peak Trail and soak up the scenic Derbyshire countryside – Sign Up Here

2023 Review: Takeovers, Trails, Treecycles & TRUST – all to a tee (Part 2)

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As we bid farewell to 2023, it’s time to reflect on a landmark year for MVIS.

From sustainability initiatives to community engagement and technological advancements, not to mention a major acquisition, we have had a very significant year.

Looking back on the last 12 months, here we delve into some of the key highlights that defined our year:

 

July – Investing in Education and Community

Corporate Social Responsibility took centre stage in July, as MVIS paid a visit to The East Manchester Academy.

We spoke to a year 8 class about career paths and gave them a brief lesson in programming messages to display on its VMS via our web-based editing platform Web Studio.

Group Commercial & Operations Director, Anne Ashman & Marketing Manager, Ben Kettell spent the afternoon giving pupils an insight into MVIS, and the company’s journey since 2011. Both Anne & Ben then fielded questions from the group regarding everything from our technology, how to enter the industry, and how their career paths brought the duo to where they are today.

 

August – Cycling Championships in Glasgow

August marked a flagship event in MVIS’ history as the company provided VMS unit support for the 11-day World Cycling Championships.

The event served as a global platform for showcasing our innovative solutions and technological prowess, as well as our ability to power major international events when it comes to delivering information and aid with crowd control. With over 1 million spectators across Scotland during the event, only the very best would do.

 

September – Emergency Services Show

An event debut in September for us, as we exhibited at the Emergency Services show at the NEC Birmingham.

MVIS had its friendly team on hand to showcase its latest solutions for the blue-light sector, and introduced its brand-new fire sign, a product that can assess its environment and alert people to the risk of fire in the area – looking to prevent a crisis before it even happens.

 

October – Highways UK 2023: Shaping the Future of Transportation

Event season continued into October, as MVIS took the roadshow to Highways UK 2023. The event has become the leading exhibition across the Highways sector over the last few years.

Centre stage was our brand-new Solar Barrier with a built-in ANPR Camera, as well as some key MVIS innovations of the last 12-18 months such as the HD Compact, Compact CCTV unit, and Environmental Sensor product integration.

November – Bake Off & Charity Total 2023: Blending Fun and Philanthropy

In November, staff took part in a company bake off – its latest fundraising endeavour for Ashgate Hospice.

MVIS invited David Storer & Natalie Bell from Ashgate as guest judges. After a lot of tasting, deliberation David & Natalie crowned Jacob Spencer, MVIS’ Technical Apprentice as 2023’s Great MVIS Bake Off winner.

The competition brought MVIS’ charitable efforts for Ashgate to a close for 2023, with all initiatives throughout the year raising a whopping £14,982!

 

December – Road Expo Scotland

MVIS exhibited at its final exhibition of the year recently, The Road Expo Scotland event at the SEC in Glasgow and Sales Director Graeme Lee spoke to us about the company’s experience:

“We had a great time at Road Expo Scotland.” Graeme said.

“Seeing our existing customers is fantastic and it’s always exciting to make some key new connections and be able to showcase MVIS and our product range.

“It’s an important exhibition for us, as our North hub is just south of Scotland, and so we’re set up to support contracts better than ever before in terms of both geographical locations, as well as the number of units in our fleet. It’s brilliant to be bale to go and spread that message and make people aware of just how well our service is as seamless as our products for the region.”

As we reflect on the year gone by, MVIS emerges as a company that has thrived, leaving an indelible mark on the industries it serves.

With a commitment to sustainability, innovation, and community engagement, MVIS looks forward to 2024 and beyond with continued success and growth.

 

Read about MVIS’ monumental year and the first six months of it here.
Mobile Visual Information Systems

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