Looking after mental well-being during the 2nd Lockdown

At the start of November 2020, England entered into its 2nd national lockdown this year in response to COVID-19. Presenting issues for workplaces all over the country, one of the big issues for employers is keeping morale up at a very difficult time for everyone.

MVIS and Bartco UK continue to prioritise our team’s mental health through the implementation of a number of initiatives that we have continued to adhere to throughout the pandemic, meaning that when the 2nd lockdown was called, we were ready with our existing initiatives and lockdown procedures.

Since ‘working from home’ was mandated earlier in the year, the office staff at MVIS and Bartco UK have all had a daily morning briefing over Teams, discussing the day’s goals and allowing us to remain responsive to the situation as it changes – an important strategy under the current circumstances where the news is changing rapidly.

One of the lockdown procedures we have in place is our employee ‘COVID-19 care packages’, delivered right to staff member’s doors. Packages contain soap, tea bags, hand sanitizer, tissues and even a few goodies in there to help keep spirits up.

care packs

With Christmas right around the corner we are also well under way planning a virtual Christmas party for us that promises to be a fantastic festive break from all the doom and gloom that 2020 has brought.

We continue to prioritise our staff’s well-being throughout this time and will be monitoring things closely over the next lockdown with continual feedback and improvement regarding our policies.

One of the aspects we are currently examining is our approach to working times, in the hope that we can allow members of the team to enjoy more time outside during the day in winter, promoting the natural production of Vitamin D, which is widely reported to serve as a vital ingredient in our body’s response to the virus.

We will remain flexible in our approach to work in general throughout this, staying in touch and responsive to the situation so we don’t let our team down at this most critical time.

 


Anne Ashman celebrates 9 Years with Us

Despite the chaos of this year with COVID-19 dominating news and business news, we have a lot to celebrate this year, with a number of significant changes to our workforce that demonstrates anything other than slowing down, unlike the rest of the economy.

Between new employees starting with us and new promotions, 2020 has presented major changes to our organisation. However, it’s not just the changes that we can celebrate – we can also celebrate aspects of continuity, with staff retention being a high priority for us in our business model.

Last week, we celebrated a huge milestone for the company – Anne Ashman, MVIS and Bartco UK’s Commercial and Operations Director has been with the company for 9 years!

Anne joined the organisation back in 2011 and has been with us through all the changes we have seen happen over the years, from the company name change from Colour Mobile VMS to MVIS and incorporation of Bartco UK and Bartco AU into the group, right through to leading the team through the global coronavirus pandemic.

Starting at the group as Office Manager, Anne has progressed first to Office and Finance Manager, then to General Manager, and now, in 2020, she has been promoted to UK Group Commercial and Operations Director.

On top of this, Anne has also been personally nominated and submitted as a finalist for 2 awards this year, both relating to her leadership and management over the COVID-19 pandemic.

Anne’s quick thinking and problem-solving skills equips her with the ability to generate new ideas to help solve problems. Along with her organisation skills, Anne is adept in applying the best solution for any problem that utilises every aspect of the MVIS and Bartco UK machine to it’s maximum potential.

Serving as a major implementer for both MVIS and Bartco UK’s success from the start, Anne has been leading her teams for the last 8 years, writing and implementing all the policies and processes that the UK work to and ensuring that all customers get the best service possible.

Anne was also the driving force behind the UK group achieving certification for an integrated ISO management system whilst recruiting and training the majority of staff, who are widely considered to be amongst the best trained in the industry.

Never wanting to stagnate, Anne places a huge emphasis on training and development, not just of her team but also of herself. Having gained her Open University Business Management Degree last year, her HR qualification in 2018, ITOPS in 2019, even completing a Directors Development program during the lockdown, to name but a few, Anne brings her skills and training to an industrial scale, ensuring all staff can benefit from her training and their own training so our organisation is always moving forward and is best equipped to grow in an ever changing market place.

Pat Musgrave, Managing Director of MVIS and Bartco UK, comments “We are very pleased to be celebrating Anne’s employment of 9 years with us. Over this time, I have come to learn that her tenacity is only overshadowed by her record of success. Her years of service have been essential for the group’s growth. We thank Anne for her service and everyone at MVIS and Bartco UK are looking forward to many more years of growth under Anne’s direction.”


MVIS takes on exciting new sales appointment

With all the doom and gloom in the world at the moment, it’s a pleasure – and indeed a privilege – to be able to focus on whatever positive news we can. In this sense, it seems only fitting that we celebrate an important new appointment to the MVIS team, with Ed Faulkner joining us as Sales Manager, working under our Sales Director, Graeme Lee

Ed’s appointment is especially exciting for us, as not only does it expand our growing team, but it also demonstrates a marked milestone of expansion for us. Ed’s role will comprise of breaching new markets with our products, which is especially important during the COVID-19 pandemic as we begin to see more applications for our technology to help deal with the spread of the virus.

Ed’s role will also focus on bringing new trade into the business in familiar areas to us, such as in traffic management, with local authorities and the events sectors. With a background in technical sales, mainly construction and the hire industry, Ed is keen to apply this knowledge and secure new business for the company. Ed very much fits in with the MVIS ethos – with a focus on training and added value, he brings a focus on personal development that ensures he will grow as the company does.

Ed brings with him years of business development and technical sales management experience, making him the ideal candidate for the job set out before him. With a proven track record in sales, Ed was selected to take on this role against a plethora of highly skilled and highly appropriate candidates. After an incredibly difficult recruitment process, Ed was chosen as the best applicant for the role with all our criteria considered.

Out of work, Ed is a passionate hockey player, playing for the same club since he was only 10 years old. Now the captain of the masters team, they reached the UK masters final at the Olympic hockey park in 2019 and came in close second. Ed also plays for the Welsh masters team as well.

Anne Ashman, Commercial and Operations Director comments, ‘The level of applicants for this role made this an incredibly difficult recruitment process that we were very lucky to take part in. Even more lucky for us, Ed was a candidate that stood above the others in the criteria we were looking for.’

Anne adds, ‘We are very pleased to welcome Ed to the team. Our recruitment process necessitates a focus not only on skills, but also attitude and culture. We believe that Ed will fit in with the MVIS and Bartco UK way of thinking. We look forward to working with him and seeing what we can all achieve together.’


MVIS Welcomes New Accounts Officer

As a small team, we always find new employees to be a very welcome addition to our group. Finding the right person for the job is a crucial task not just in terms of skill level but also their approach to work, making talent ID an often long and difficult task for us.

The effort is worth it however, with MVIS building a fantastic team over the years as the company has matured, resulting in a workforce that has grown with the company in more ways than just in numbers.

MVIS are proud to welcome Chris Steel to the team as Accounts Officer, coming to us in July 2020, right in the heart of the COVID-19 lockdown. Despite starting MVIS under most unusual circumstance, Chris hit the ground running, bringing with him 5 years of accounting experience along with a driven and independent attitude.

It’s this attitude that MVIS believes brings the true ‘X-factor’ in our team. Years of experience and skills is only as useful as how driven the employee is. With this in mind, we take extra care in our recruitment process to ensure that prospective new staff members have that ‘X-factor’, irrespective of their skill set. This ensures that no one just ‘walks’ into our company based on experience alone, which would be an easier but riskier approach to recruitment – one that many businesses opt for in the name of simplicity.

Whilst Chris is joining us at an unusual time in the world, it is quite an exciting time for the company. Chris joins us at a time of marked expansion – a time that we are looking to new horizons to maintain the incredible growth we have seen to date. As Accounts Officer, Chris oversees the accounts operations of the company, managing the day to day posting of the accounts, updating purchase and sales invoices, processing and submitting VAT returns and managing all banking operations.

Anne Ashman, Commercial and Operations Director at MVIS comments “We take recruitment very seriously and don’t let just anyone into our business. After a rather unconventional recruitment process due to COVID-19, Chris stepped up to the plate. He performed exceptionally in the interview and was the best applicant for this role. We are proud to welcome Chris to the team and we look forward to seeing what we can achieve with the great team we are growing here at MVIS.”


Promoting from Within

During these uncertain times, we can easily get trapped with all the bad news in the world. Perhaps now more than ever, we need to focus on the good news, and look to celebrate successes and wins wherever possible. With this in mind, it brings MVIS Ltd and Bartco UK Group MD, Pat Musgrave much pride to announce some exciting staff promotions this year. He comments, “a lot of businesses currently are going through a period of uncertainty, but MVIS have continued to sail the waters at a steady pace, ensuring all staff stayed employed and were not furloughed. This was led by the MVIS and Bartco UK management team”.

Despite the immense challenges faced this year, MVIS has managed to keep its hire fleet utilisation at a steady rate. Bartco UK has not only won sales in this climate, but has also served as a case study on adaptability and safety, keeping all staff working with new safety measures in place and nurturing mental wellbeing. With this amazing dedication overseen and managed by the MVIS and Bartco UK management team, Pat has promoted key members of the team as a thank you for their long-term service and loyalty to the company.


Anne Ashman, who has been with the companies since their start has been promoted from UK Group General Manager to UK Group Commercial and Operations Director. 

Anne has been part of the ‘global group companies’ executive team since 2015, working closely with the directors and her colleagues in Australia on a weekly and monthly basis.  She has worked with Pat since the incorporation of MVIS in 2012 and then Bartco UK in 2013, previously joining Colour Mobile VMS originally in 2011 as office manager, moving over to MVIS, as office and finance manager, when it was formed for the Olympic project in 2012.

Her quick thinking makes her a great problem solver and helps her to come up with new ideas that along with her organisation skills makes sure the business strategies are implemented all the way through both the UK companies and the group.  She has been a major implementor of both MVIS and Bartco UK’s success from the very start, leading her qualified teams for the last 8 years and especially stepping up to the challenge of the last 6 months during the pandemic.  During her time with the company she has written and implemented all the policies and processes that the UK work to, ensuring the best of service for our customers, implemented and gained certification for an integrated ISO management system and recruited and trained the majority of the staff, which MVIS and Bartco UK consider to be the best trained in the portable ITS industry at present. 

She has also herself took on further training, gaining her Open University Business Management Degree last year, her HR qualification in 2018, ITOPS in 2019, even completing a Directors Development program during the lockdown, to name but a few, she is keen on making sure not only does she have the necessary skills and knowledge to keep making the UK companies move forward, but that her whole team do to, to ensure the UK companies growth in an ever changing market place.

Anne will continue to oversee both UK companies and lead the teams, whilst continue working with the executive team to work on global business strategies and ideas for the whole group.


Graeme Lee who has been with the company since 2012 as Sales Manager has been promoted to Sales Director.

Graeme started with the company when it was in its very early days and only had a minimal customer database after the 2012 Olympics.  Since then he has worked tirelessly with Pat and Anne ensuring the company growth and has been a major player in getting the company to where it is now as the UK market leader in the hire of ITS.  During his time with the company, he has attended trade shows and built relationships through customer visits, single handedly building a large customer database and made traction with all the major tier 1 contracts, which clearly shows in our Major Projects Time Line.

Graeme is not only well liked and trusted within the company, but also within the industry. He brings with him a wealth of knowledge of over 15+ years of working within the rental and sales highways and TM industry.  With his new promotion, Graeme will work closer with Anne to build the reputation of the companies and strategies to keep growing both MVIS and Bartco UK alike. He will also be working closely with our marketing team to make sure the strategies align with the market’s needs. Part of his new role will be to also work with the new sales manager we are bringing on board to ensure they have the knowledge of the industry and also work with them to bring in new business in new markets.


The last promotion and by far not the least is Dominic Bridge, who has been promoted to the company’s Operations Manager.

Dom started with MVIS back in 2013, almost a year to the date after Graeme.  He started as an admin apprentice and over the 7 years has completed several courses to recently earn his CMI Level 5 Diploma in Management and Leadership.

Dom has been the voice and organiser behind most of the delivery phone calls for the last 7 years, been involved in all the planning for the delivery to events, major projects, highspeed works and TM requirements. During his time with the company he has gained a wealth of knowledge and is the main trainer for other staff on the companies’ IT systems. 

He’s regularly the fall back for all staff with any IT issues and was the main person for implementing the way the company worked on the IT systems during the lockdown back in March when all the office staff and managers moved to home working.

Dom’s reliability, eye to detail, organization skills and non-fazed attitude really does make him exceptional in the role of Operations Manager, nothing is too much trouble for him, and he will always find a solution for our customers enquires.  His peers all speak highly of him and he really is Anne’s right-hand person, working with her on the ISO systems since they were achieved and making sure all staff work to the processes in place.

Dom has also recently qualified as a fleet manager, his new promotion will see him looking after all the company vehicles and give him the opportunity to work closer with his team in deliveries on a more strategic basis, looking at cost savings and also reducing our environmental impact in this area.


Pat comments, “when you identify talent within the workplace, you do everything you can to encourage the people to grow and stay.  Business really is about relationships, but that starts with the people we employ. Get the right people and they will grow your business for you! Here at MVIS and Bartco UK we really have a great team.  Part of keeping that team is to give them new challenges and let them flourish, but equally give them the recognition they deserve.”

He adds, “All three people here have been with the companies a long time, Anne 9 years, Graeme 8 and Dom 7, so as a company we want to keep this wealth of knowledge and thank them for their dedication to date”.

 


Returning to the office safely with COVID-19

During the lockdown caused by COVID-19, the office staff at MVIS / Bartco UK have been working from home, but as the UK begins to get moving again, we have been hard at work in putting together ways that we can operate from the office, but with the ever present threat of infection being the main consideration in our minds. There are a number of a departments within our organisation that have always required a degree of on-site presence, from the manufacturing team with Bartco UK to the delivery team for MVIS; it has been important for our team to be trained in, educated in and actively practicing measures that will help keep  them safe and reduce the spread of the virus.

Some of the infection control measures we have implemented have been extremely strict, putting intense demands on our team on top of already demanding roles, especially regarding health and safety. However, it is this aptitude towards skills development and adherence to compliance that has worked to our teams’ advantage, allowing them to learn the new skills they need to operate safely whilst already being mindful of health and safety. These measures include-

  • Disinfection of all collected units on arrival
  • Limited delivery / service vehicle sharing with mandatory masks if sharing
  • Mandatory disinfection of all surfaces touched & shared facilities
  • Hand sanitising stations located throughout the buildings
  • Perspex screens dividing workstations
  • Daily temperature readings
  • A complete layout change to the building, including repositioned desks and relocation of marketing office and doors to control the flow and direction of foot traffic
  • VMS deployed in strategic locations for safety information or no access
  • All external doors & windows left open when people are in the building
  • Withdrawal of shared utensils and pots
  • Table and canopy built outside to allow for socially distanced meetings across departments
  • Repainted the workshop floor to mark out personal working ‘bays’ stationed 2m apart
  • Second workshop set up in our storage facility, Unit 19, to allow for social distancing
  • New ‘snap cabin’ recreational area for the workshop team, further segregating the use of shared facilities
  • Personal headsets for phones rather than using the handsets
  • Daily Microsoft Teams meetings updates
  • Visitor entry restrictions marked by VMS
  • Placement of workplace safety signage to remind employees to wash and sanitise hands
  • Weekly risk assessments of all areas to ensure we adhere to the ever-changing rules of COVID

The layout change is not small; it’s been a major renovation project to our office that has involved blocking old entrances off and making news ones to better facilitate the safe flow of people from one section of the building to another.

Our office’s new layout has seen the building divided into territorial ‘pods’, separating departments and ensuring that the staff who are required to share a space do not come into potentially infectious contact with any more people than is required.

In establishing set entrances, exits and pass through routes for each pod, we can limit our areas of concern to shared facilities such as toilets. Outside each pod we have installed hand sanitising stations that staff must use when moving from one pod to the other and masks must be worn by all staff when outside of their pod.

In line with the government guidelines, we recently began to phase in some of our office staff who wanted to come back in as the lockdown measures ease. To allow this to happen safely, we require each member of staff to take a temperature test daily when they enter the building. This helps both the company and our employees take early steps in the event that any of our team are displaying a fever, and by taking these measurements daily, we have comparable and consistent data that would help to identify a fever, or unusual personal temperature as soon as it presents.

These constant reminders scattered through the office, the drastic change to our work place layout and the steps we are having to take as individuals serve as a system that not only help keep our team safe, but also help them feel safe, allowing them to still work productively without unnecessary anxiety.

As you can see, the office now features new, higher desks with ergonomic stools and mats placed under for foot comfort. We took the opportunity during the renovation to make sure that workspaces helped to promote a healthy and active lifestyle, and these stools help to correct posture and improve our employee’s standing health.

Every member of staff has been well equipped too. Upon return to work after lockdown, everyone has been given protective visors, masks, a packet of antibacterial wipes and another bottle of hand sanitiser. The desk layout within the pods have been positioned to ensure maximum efficiency between departments that require any form of interaction.

Critically, however, we are not forcing anyone into the office who is not required to be, minimising the number of people that are sharing the facilities and space, therefore minimising the risk. Indeed, those who have come back either wanted to or were required to by their role. With the measures the company has taken, we can accommodate these members of staff in the building by taking the measures that are required to be COVID compliant.

The effect of this gives our team a ‘no pressure’ approach to the situation that lets them to take control of their own health, both mental and physical, allowing them to return to work in the office when they feel comfortable.

These measures would not have been possible without the use of systems such as Microsoft Teams. Teams allows our staff to maintain a strong level of communication by using online video chat to conduct our normal business discussions.

In order to allow us to use Teams in this way, some of our staff had to undergo training, which was a fairly routine procedure for MVIS and Bartco UK staff, who take part in training regularly as a vital factor in staff progression. 

As training underpins our approach to our staff and our business, so too it underpins our approach to COVID-19. Our employee’s aptitude for development has been a big advantage for helping to keep the company operating smoothly and to keep Britain moving, and most importantly of all, helping to keep themselves and others safe.

 

 


A company culture and a dedicated workforce starts at talent ID

All companies are chasing that elusive great culture. That intangible ethos that sets the tone of what’s expected within a business from all employees, from the MD to the apprentices, and the work ethic to deliver on those expectations.

MVIS and Bartco UK prides itself on culture, and their employees adopt the company principles every day.

As employees develop with the company, they experience new things that can spark an interest, demonstrate a particular skill or just show a new level of responsibility. As a result of being so well trained, their staff are extremely strong assets and like anything in business, they need to be distributed in a way that is going to get the most out of them.

But what makes the company workforce so capable and committed?

We spoke to General Manager Anne Ashman about the process of identifying talent, skillsets, and creating the culture for employees to thrive.

HI: Firstly and rather broadly Anne, what do you look for in an employee? 

AA: “It’s more about the actual person for us, their work ethic and attitude.

“At MVIS and Bartco UK it is vital to be highly adaptable, and extremely organised.

“We are also an extremely close team, so anyone who comes onboard needs to fit in with the MVIS/Bartco ‘family culture’. That, above all else is perhaps the most important point. Skills can be learned, but attitude cannot.

“We have a very strong training program in place, so we have no doubts we can upskill an individual with the right personal qualities.

“I personally place the greatest emphasis on delivering the best customer service, so anyone who joins our team needs to understand and buy into that that is what we are working diligently to deliver.

HI: How would you say you identify talent, whether that’s at an interview, careers fayre or apprenticeship application? Then further talent ID once a rookie is in the door?

“I can often get a good feel from a CV and the way it is written if a person is going to be a good fit for us, but I use a scoring system to make sure it is fair. The best then get an interview.

“I also tend to invite the best two in for a trial to see if they are right for us, and also if we as a company are
right for them – it’s a two-way exchange.

“We take a lot of apprentices on, train them and retain them. Most of these apprentices come following work experience with us, so they quite naturally ask about a job. We actually have a waiting list at the moment of past work experience students who want a position at MVIS & Bartco UK!

“If we could offer them all a position we would, one of my values is growth and education for young people in the workplace, as I think the ‘youth of today’ often get a bad reputation and subsequently get some less appealing positions

“We have found that if you take the time, you can mould them into what a company needs – we have seen this first hand so many times with our staff as Dom (Assistant Operations Manager), Tillie (Marketing Assistant) and Rebecca (Purchasing Supervisor) are all prime examples of this.”

Promoting from within

HI: With so many examples of apprentices climbing the company hierarchy, when do you know the time is right to take an employee to their next step? And how do you identify the right fit?

AA: “If a new role is needed, or someone higher up the chain leaves and we feel we have the skillset within, we look to take that route rather than recruit externally. Someone who already understands our methods and values, that we know we can trust to perform are in a prime position.

“I am very much about constantly evaluating a person’s skills, seeing how they develop and grow, and as a result – if they then need a new challenge.

“Part of our employee review process includes asking all staff what their values are in both life, and the workplace so we obtain regular, current insight into what makes our people tick. Once we know this, we can see what they want to achieve – and can work with them to achieve it.

Tim has ascended through the company on the back of his attitude and skillset

“As just one example, Tim, our Workshop Supervisor started with the company as a delivery driver. I recognised he had other skills, skills that we needed in our workshop. So, I asked him to move roles to become a technician,

“At first, he was unsure, but when I went through the role with him and what the future opportunities were, he moved roles enthusiastically. Last year, Tim was promoted to Workshop Supervisor, as I had identified that Tom, who was the incumbent supervisor of the workshop, had developed a skillset that had grown through the training the company had given him and I needed him to move in to a more technical role,

“This left the workshop supervisor role available, and Tim was the exact person we needed as the other staff in this area all look up to Tim as a leader. He sets a great example.

“Tim’s progression is exactly the type of story that makes us take the approach of ‘Why always bring in new people when you can promote from within if you have the right person?’

“As we say, skills can be learned, but attitude often cannot.”

Find the role that suits your employee: Tillie Wooliscroft

Anne told us:

“Tillie worked as operations admin when she came on board at 16 as one of our apprentices, however it was very clear to me her talents laid elsewhere.

“I very quickly saw how creative she was, so when I decided to step away from our former marketing agency and bring marketing in-house, Tillie was the first person I asked to come in to the new department and further her skillset under Sean, our now Marketing Manager.

“I hate to see talent wasted and Tillie’s really was wasted in operations, the work she produces, and her artistic eye is amazing.”

Tillie pictured here with Sean, Marketing Manager

HI: How do you decide who to promote?

AA: “We identify the staff who have the most to give and crave a new, or greater challenge. Some of our staff thrive on responsibility and have high aspirations. As they are so outward with their ambitions, we’re always aware of the people who are chomping at the bit to further their careers with us.

“We also have staff who are very happy in their current roles and don’t particularly vocalise that they want a new challenge. Yet, their opportunities for further training and progression is never blocked by the more vocal employees. Regular reviews about aspirations ensure we know where our staff see their futures, and therefore we know who wants to be in the mix when an opportunity becomes available.

“A company is only as good as the talent it employs, and we believe that if you want to deliver a quality service and product you need quality staff, this comes from firstly identifying a quality person, and then allowing them to grow personally by upskilling them, allowing them to have an opinion and voice that counts. That’s our ‘family’ approach, and our people know that they all matter.”


Source: highwaysindustry.com


Dom Bridge Levels Up with Diploma in Management and Leadership

Dom Bridge has been with MVIS since 2013, starting as an apprentice in recent years progressing to Assistant Operations Manager. Dom’s record of achievements during his years at MVIS are vast and growing, from completing his apprenticeship, to taking an instrumental role in helping the company recertify for our ISO accreditations in quality (9001:2015), environmental management (14001:2015), and health & safety (45001:2018).

Now overseeing our deliveries and transportserving as a key member of staff within the company, Dom’s achievements just keep on coming, having achieved his OCR Level 3 Certificate of Professional Competence for Transport Managers (Road Haulage) in September 2019 and recently his CMI Level 5 Diploma in Management and Leadership

This course offers a more extensive qualification in equivalence to a foundation degree, giving students a “broader knowledge of middle management skills while focusing on the specific leadership areas” appropriate to their workplace.

To achieve this Diploma, Dom was required to complete 7 dissertations about-

  • Personal development
  • Information-based decision making
  • Managing teams
  • Financial management
  • Project management
  • Managing performance/HR
  • Operational plans

He was also required to complete a L5 Knowledge test and create a 15-minute presentation that he was required to deliver to a panel of CMI assessors. On top of all this, over the duration of the course, Dom had to gather a 2-year portfolio of evidence and maintain a 2-year CPD log.

Dom’s achievement is the latest amongst a line not just from him personally, but from the MVIS team, who continue to improve on what it means to be ‘experts’.

This doesn’t just make MVIS great to work with from a client’s point of view, but it also makes MVIS a great place to work for its employees. The wider effect this management approach has on morale and loyalty is measurably positive, with MVIS boasting incredible staff retention rates.

Dom comments, “I was supported by Anne [Ashman] throughout the Diploma, especially when it came to HR, financial controls and operations. Knowing that your manager supports you makes development a rewarding and encouraging process. It’s great to learn professional skills in the context of my role here at MVIS.”

Anne adds, “Customer service makes up a huge part of our business and we take it as seriously as our clients do. Continuing professional development ensures that our team are trained and experienced so our service always lives up to our reputation.”

Anne continues, “We are very proud of Dom for having completed his Level 5 Diploma. It marks a significant achievement for both him and MVIS as we support the ongoing development of our team. We’re already talking about what’s next!”


Investment in Training Pays Off as Customer Feedback Pours In

A few months ago, we covered a training session that saw one of our Operations and Customer service team members, Mizzy Watson, take part in ‘hands-on’ training out in the field with one of our delivery drivers, Jon Larkins.

In this post, we explore the necessity of this type of training to help our staff understand aspects of everyone’s roles, allowing us all to be more effective as we can understand the risks and complications that occur in that job. 

“Mizzy, who started at MVIS towards the end of 2019, works closely with MVIS customers and their requirements. Part of her role is communicating this to the delivery team, organising our delivery drivers over the phone, organising our operations in the field to ensure that units are deployed safely, in the correct location and display the correct messages as per our customers instruction. However, whilst she works with our delivery team on a regular basis, Mizzy is still fairly new to the organisation and in striving for a vertical understanding of our operations, it was decided that she should experience ‘a day in the life’ of one of our delivery drivers.”

Since this training, MVIS and Mizzy in particular, have been receiving more feedback on top of what we already considered to be a good number of positive comments. The feedback, which is due to be published to the website soon, is always a welcome email or phone call for our team. Knowing that we are delivering a service  our clients are pleased with is incredibly motivating. 

However, this feedback signifies more than just our effectiveness in a customer service setting; it also shows our vertical training model is paying off. With the particular focus on Mizzy in this recent wave of positive comments, we wish her special congratulations and thanks for being a clear asset to the company when dealing with customers. 

But it’s not just Mizzy’s work with customers that seems to be pulling in praise. Mizzy was nominated by her work colleagues back in May for June’s Employee of the Month. She was awarded this specifically for : “always being there when she is needed. Work related or not, she is always ready to listen. Helping staff during weekend cover in her own time, contributing to new ideas and owning her strengths, Mizzy is a highly valued team member who brightens up everyone’s day!”

To have such glowing feedback from her peers for her caring nature and actions during the COVID-19 lock down is something truly remarkable and really goes to show that when you equip the right people with the right training, they are given the understanding to contribute in a meaningful and impact way, helping to bring the best out in everyone.  

 


In-House Teamwork and Training makes the Dream Work

Here at MVIS and Bartco UK we believe that quality starts with staff and our staff retention is something that we take pride in. With 5 staff members continuing after a completed apprenticeship, two currently undertaking apprenticeships and a further 1 to become a manager after joining us at only 18, when we say that we take pride in our staff and the team that we have built,  it’s not an understatement.
 
One of Bartco UK’s apprentices, Pip Wood  in purchasing for example, has almost finished her first-year apprenticeship and works under the support of Rebecca Prince, our Purchasing & Stock Control Supervisor. Pip has already been awarded Employee of the Month this year and together, her and Rebecca ensure that we have the correct supply of stock in order for the workshop team to be able to complete works and refurbish units at a fast and efficient rate. 
 
sean brown and tillie woolliscroftThe last year has brought in some major staff changes for our organisation. Towards the end of 2020, we brought out marketing department in-house, promoting Tillie Woolliscroft from Operations to Marketing Assistant as well as hiring Sean Brown as marketing manager. This has allowed us to progress in-house and develop a more modern approach to marketing.
 
After all, who better to promote the business then the business itself? 
 
Likewise, our operations team saw changes too. Our operations manager, Dom Bridge has been with us for over 5 years and is now passing his knowledge to Mizzy Watson who joined the team last year. With this, Mizzy has also joined our delivery team during on-site maintenance checks, deliveries and battery changes in safe, inner city areas.
 
Ensuring our staff all understand the workings of both the industry and in-house operations is a large factor in our staff training, this is so all of our staff can have a greater appreciation of the business and offer a positive experience to our customers. As demonstrated with Sean / Tillie, Dom / Mizzy and Bec / Pip, we maintain a strong company ethos of passing training down from management to every corner of the business. This ensures that the level of training is of the highest quality for each member of staff. 
 
With all of our in-house departments supporting one another, it is crucial to understand how each role contributes to the other. For example, our Operations team are on hand day and night to help with any customer needs or advice. Because of this, it is vital that they have the correct knowledge so that they can be as much help as possible. 
 
The new depot is housed in NewcastleNot only do we encourage our team to contribute to other departments, we also hold staff training at least once a month when possible in order to maintain a positive relationship and renew aspects of training. Being divided between 3 depots that provide coverage to the whole UK can take its toll if not managed correctly.
 

These training sessions regularly cover important aspects such as safety, mental heath, production and development. Training meetings don’t only improve our staff’s knowledge within the business, but also encourage everyone to join in with new ideas or potential development which is not only beneficial to staff morale but also encourages team building. These meetings are how we can constantly improve our services both externally and internally. 

Since bringing our marketing in-house, we have noticed an astonishing improvement in our nation-wide coverage as well as being able to be more interactive with our customers and followers. We feel that this has strengthened our external relationships as we have been able to work directly with partners and engage with followers on a daily basis.
 
Bringing marketing in-house also allows us to transcend traditional role divisions and work more efficiently as a team towards shared goals. Having a daily update on new contracts, potential customers or new solutions allows the company respond to changes quickly. There is more depth to a business than its departments and we believe that our staff understand that, which is why we can proudly promote award winning customer service from every corner of our company.  
 
 
Our in-house teams have never worked better together, striving to make our customer’s lives easier by hiring with us.
 
MVIS/Bartco UK is an organisation that can tackle any challenge thrown our way, which we have proven time and time again both with our customers and our staff, proving our reliability.
 
We are only as good as our staff, and we are more than proud of the team that we have built and strengthened over the years.

Our dedicated team are still upskilling

At MVIS / Bartco UK, we believe that quality starts with our staff and therefore we like to ensure that each member of our team is fully trained in order to provide our customers with the highest service possible. With this in mind, we like to embrace all achievements our team earn and do not shy away from a congratulations! 

Since joining us in mid-2019, Bartco UK’s two newest recruits have been on several training courses including manual handling and safety inductions, with their most recent earned qualification being their forklift training.

Liam Griffiths and Jacob Spencer have received certification from KMT training solutions following the completion of a forklift course earlier on in the year, luckily just before the lockdown. Courses like these do not only improve our team’s knowledge within the business, but it also strengthens their skill set which can be taken with them through advancements of their career in the future.

Professional development is key to striving within this industry, as it allows us to offer our customers the best production and maintenance services – something that we are proud to be able to promote as the number one VMS distributor in the UK. Investing time and effort into our employees ensures continuous staff and company development and progression that we can, at least in part, attribute our growth to.   

After joining our team, Liam and Jacob have been progressing their skills both in house and externally to be fully qualified to deliver the highest quality service through all jobs within our workshop. Daily, the team are working on refurbished units and new builds in order to meet the needs of our customers as well as performing maintenance checks on units.

But Bartco UK aren’t the only ones pushing an agenda of staff development. Since her promotion to Marketing Assistant for MVIS last year, Tillie Woolliscroft has undergone a significant amount of training.

Tillie

This training is advancing Tillie’s skills in the field of marketing, equipping her with specialist knowledge that helps her increase her productivity and effectiveness in her new role. Tillie’s commitment to her job has seen her been awarded Employee of the Month twice in 2020 already, with her skills and experience only getting better.

Likewise, the whole MVIS team have undergone upskilling in recent months in the form of digital communications. Whilst some of our team were already proficient in digital communications,however many members haven’t had need to use corporate communication tools such as Microsoft Teams or Zoom before.

Since the COVID-19 outbreak, both the MVIS and Bartco UK workforce have been required to understand how to use this technology in order to continue working. In true MVIS / Bartco UK fashion, the whole team adapted seamlessly, allowing for a new era of working processes for the group.

Despite the two company’s continuous support, training can only go so far and without the dedication of our team to their work, their colleagues and their safety, the group wouldn’t be the great example of success with staff development and retention that it is today.   


Mental Health Awareness Week 2020

During this year’s Mental Health Awareness Week, we asked our staff to stop and breathe; to remember the things in life that inspire them, encourage them and allow them to feel ‘human’ during the uncertain weeks that we have so far been faced with.

Here at MVIS and Bartco UK, we try to ensure that our staff are our number one priority, after all, without them there would be no ‘us’. We are a team and despite COVID-19 we continue to try to encourage everyone to maintain their individual flare. Because of this, we thought that this week we would ask everyone to stop and reflect on the positives in life in order to regain control of our mental health while being isolated from our work family.

With our online chat thriving, film suggestions message group and Facetime calls, our spirits remain high.

We asked the team to send us a photo of something that they are thankful for and with that lots of cute and funny pictures came through! Activities like this, although small, give us something to laugh about and keep us focused on our humanity. 

Spending more time at home is allowing us to spend quality time with those in our home that we love and to reconnect again. We are being given the chance to strengthen our close relationships and engage with loved ones which is something that we can be grateful for in these hard times.  (Even if they do have a wagging tail!)

Now more then ever we can truly understand the importance of mental well-being. From a daily video chat to a virtual fancy dress party, we at MVIS and Bartco UK have never been more grateful for the team that we have and are proud to be apart of.

With this being said, a thank you is in order for our amazing group who have been going above and beyond since day one.