TRUST in training to keep leading the way
MVIS’ ethos on day-to-day business is led by our approach to service.
Service to customers comes above all else, and we strive to provide world-class class service to each and every client on every single order- no matter how big or small.
So, how do we instil this attitude throughout the company?
Well, you embed it through training and culture: introducing MVIS’ TRUST:
T – Team Work
R – Respect
U – Understanding
S – Safe Working Practice
T – Training
To be able to be consistent with these values – which the whole MVIS team contributed to – staff need to be trained for safe working practices and also have understanding and respect for others. All supervisors have been on some sort of HR course to be able to supervise other staff.
MVIS staff training underpins MVIS’ value of TRUST and we are extremely proactive with the continued development of our staff. Most current employees are doing some sort of training right now. This continued commitment to upskilling staff means that retention is at an all-time high as employees are satisfied, challenged and stimulated in their employment.
Anne Ashman, MVIS General Manager said:
“We feel our employees develop a greater affinity to MVIS as they can see firsthand that we are doing all we can to give them every opportunity to develop in their positions. We provide training and support to every department of the business, and support the entire workforce fully on their journey here with us.”
Additionally, there is no ceiling for skills at MVIS, nor a feeling of ‘job done’ or ‘nothing left to learn’. Anne continued:
“Even as General Manager of the company, I’m encouraged to keep learning and developing my own skillset. I am currently in the midst of an OU Business and Management degree, as well as an ITOPS course. Last year I also did a CIPD HR course- so it really is a constant here to be always exploring how we can upskill our staff right through the company.
“We run internal health & safety, environmental and quality training workshops monthly, which ensures that everyone understands the company’s key policies and procedures along with keeping themselves and the environment safe. Vitally, it also gets everyone to buy in to our ISO 9001 & 14001 status.”
Apprentices
MVIS has for the last four years, dramatically increased their uptake of apprentices. By doing this, employees learn the principles of the MVIS ‘TRUST’ model from day one, becoming malleable workers in the MVIS way.
The career pathway is embedded into the company for apprentices, and impressively – Operations Supervisor Dom Bridge began his journey with MVIS as an apprentice just four years ago.
MVIS presently has five apprentices, as well as a further two former apprentices that are now permanently employed. Overall, we have an impressive apprentice retention value of almost 90%, meaning almost 9/10 apprentices that MVIS give an opportunity to, stay with us at the end of their apprenticeship.
The intention to train and keep each apprentice to the MVIS values is paying dividends, with skilful, capable employees being molded.
At present, all current admin staff apart from accounts have been apprentices or are currently finishing apprenticeships with MVIS. Of the five workshop staff, there are three apprentices at various levels.
Anne explained the main benefit to recruiting apprentices as opposed to more experienced people:
“Simply, we can train them to buy into the MVIS TRUST values and our attitude to customer service, and it reduces the likelihood of having to remove bad habits taken from previous employment.”
We’re keen supporters of our community and its people and regularly welcome
Our customers are often surprised to know that our portfolio of traffic management products is extremely environmentally friendly. Our VMS units are solar powered so need no mains electricity, and as we have use of over 20 depots around the UK, they needn’t travel a huge distance to get to you – meaning fewer carbon emissions. Our products can also help to educate drivers about the dangers of air pollution and encourage them to become more aware of how they drive. Read more about that
We’re always keen to help out wherever we can, and over the past 12 months have taken part in different charity initiatives. Early this year, we donated equipment to a charity march in support of our local hospital and alongside this, two of the MVIS team –
There are many sports fans within ‘Team MVIS’ and this is reflected in the support that we offer to local sports teams and persons from the local area. We recently announced that we would be continuing to sponsor our local football team, Matlock Town FC, and as well as seeing our name on the shirts, fans will also see vital match day information on the fixed VMS unit that we donated to the ground to help keep their crowds up-to-date with important safety information and upcoming match details. Our sister company 
