News

Adding Value With Quality Service

Over the last decade, we have built an outstanding reputation across the highways sector for providing excellent service to our customers on all projects. However, the quality service that we offer applies to all the sectors that we work with, not just highways. In fact, one of the ways we look to offer added value for our customers is by taking the time and effort to learn about all the industries we work with.

Prioritising the added value that we can offer in our service has always been important to us. Although we specialise in portable solar powered ITS solutions, we never lose sight of the fact that we are ultimately a service-based company. Unlike our competitors, we don’t dilute our service and our expertise means that your ITS and portable VMS are being supplied by the experts. 

We take pride in offering our customers the MVIS ‘Platinum Service Promise’,  with the aim of delivering a ‘Platinum’ level service for a ‘Bronze’ level price. Our Quality Service Promise outlines our commitment to what we consider to be ‘Platinum Level Service’ and also highlights all the additional aspects that set us apart from other suppliers. We regularly receive feedback and testimonials that are attributed to a lot of the features mentioned in this document. This allows us to improve on what we offer even more and has also helped us to build excellent long-standing relationships with our customers. 

When you hire with MVIS, unit monitoring and maintenance are included in the cost along with deployment, advice, consultation and all the other added value that we offer. We even include battery changes, repairs and replacements into the service promise that we offer our clients. If there ever is an issue, our strategically placed depots across the UK mean that our highly trained team can respond to a problem quickly, whether on site or in the office. 

Anne Ashman, UK Group Commercial and Operations Director commented, “We offer an excellent and experienced service from a team that is highly trained and always willing to go the extra mile. Our impressive range of additional aspects that are listed in our Quality & Service promise helps to distinguish us from a typical VMS supplier.” 

Exceeding expectations and delivering the best service possible is what we do here at MVIS. So, get in contact with our friendly Sales team at sales@m-vis.co.uk or on 01629 580570 to make sure that your ITS technology is taken care of by the experts. You won’t get better service anywhere else.