Invest in your Staff

Here at MVIS, we pride ourselves on the high level of customer service that we offer. No matter what your query may be – from which is the best product for your event, right through to how to operate the CCTV, the MVIS team have years of experience and always happy to share their knowledge. We even offer a 24/7 support service to ensure that no matter when or where you are working, we’re always on stand-by to lend a helping hand.

To achieve and maintain this consistently high standard, we regularly enroll staff members on different training courses to ensure that they are fully up to date and able to serve our customers to the best of their ability.

All of our operatives have been fully trained in site safety, towing, operating power tools, manual handling, driving forklifts and they all hold relevant CSCS Cards. All members of the MVIS team have undertaken comprehensive first aid training, and have been trained to use Intellicone. There has also been a number of staff going on to undergo further training in many areas to help make their working life easier. This consists of anything from Hiab training to safely operate lorries and cranes; a Slinger/Signaller course; a course in using Sage and one in using Inspire. Not even the management are safe! General Manager Anne has undergone an intensive Health & Safety course, and is currently working on obtaining a Business & Management degree, which is sponsored by the company.

In addition to this, Technical Support Tom Hooton will shortly be undergoing Warehouse & Storage training, Operations & Service Coordinator Dom will be taking his NVQ Level 3 in Customer Service, and Anne will be taking her CIPD Award in Human Resource Practice.

We are firm believers that if you look after your staff, they’ll look after your customers. It really is that simple! By supporting and believing in our staff and making sure they are 100% confident on how to deliver a great level of service, we can be sure that our customers will have 100% confidence in us.

In addition to this, by investing heavily into our staff, they see just how committed we are to them and their development, and therefore become more committed to us as a company, and this is evident through the great service offered by the MVIS team.

As Richard Branson says, “Train people well enough so they can leave, treat them well enough so they don’t want to.”