News

Improving Our Team with Cross-Departmental Training

Over the years, MVIS has championed the importance of ensuring not just a well-trained team, but also a team that understands each other. Every job is different, requiring different skills and perspectives to be done correctly, so in order to enable our team to understand what their colleague’s day to day jobs entail, we operate a cross-departmental training scheme that gives team members experience working with their colleagues in other departments.

We have already seen the positive impact this can make amongst customers, but this strategy is ideal for improving a number of aspects, not just our overall customer service.

Safety

Training our team up with the knowledge and understanding of what their colleagues are required to do, it allows us to better safeguard each other. A great example of this is the relationship between our customer relations team and our delivery technicians.

Cross-departmental training sessions are essential for these departments as it allows the customer relations team to have a good grasp of the dangers our delivery technicians are exposed to. With this, the operations team are better equipped with knowledge and experience to manage certain situations. 

Back in February 2022, Sean Gardner, who oversees the Customer Relations department, went out on deliveries with our North Delivery Supervisor, Jon Larkins so that he could get a better understanding of the work and risks involved in deploying our units, putting this approach in action. 

Efficiency

Efficiency is a very important factor in how we operate as a company, which is one of the reasons that we’re the UK’s most trusted supplier of VMS and have the industry’s best-trained workforce. We don’t just focus on efficiency in terms of our fuel and energy usage, we want all of our team members to be working together as efficiently as possible, helped by cross-departmental training. 

For example, our Marketing Assistant, Alex Handley, spent a day alongside our Sales and Customer Relations Administrator, Juliette Wright. Juliette has a very important role within the sales team, which makes her a perfect member of staff for Alex to learn about this side of the business from. 

The relationship between sales and marketing is critical, both supporting each other in shared goals. If the marketing team better understands the processes that drive the sales team, it allows them to be more proactive in their support, increasing efficiency. 

Staff Morale

Whilst it’s great to see safety and efficiency advantages from cross-departmental training, one of the biggest aspects that it improves is staff morale. When other team members understand the challenges involved in a role or a task, it is highly likely to encourage everyone be more empathetic, patient and helpful.  

It also helps staff understand the business better, potentially improving job satisfaction and their understanding of how their role fits into wider business operations. 

To continue Alex’s cross-departmental training, in late March 2022, he also took a journey out with Jon to deliver some of our signs. In doing this, Alex has been able to see parts of the business that he wouldn’t necessarily be exposed to much from his role in the marketing office, giving him insight into what his hard work is contributing towards. 

In the same way, such training can also improve social well-being at work too. In spending this time with Jon, Alex was able to get to know him and other members of the delivery team, which he wouldn’t have had much chance to do otherwise due to the difference in job roles. 

Alex commented, “I learned a lot from my time working with Juliette and Jon. Both training sessions not only helped me build a rapport with colleagues in a different department, but it was also good to see how the work I do impacts them. Understanding the difficulties they face in their roles equips me better to be able to support them and it also helps me appreciate their level of expertise. It was really impressive seeing what our team can achieve.” 

Alex continued, “It has also been great to see our products in action. Working in the marketing department, I am required to have an excellent product knowledge. Training in other departments has been a great way to learn about our technology so I can help market it to the right audience.”

Anne Ashman,  UK Group Commercial and Operations Director added, “We have been committed to cross-departmental training for a number of years now and it only becomes more apparent how helpful it is as time goes on. Both MVIS and Bartco UK have always been strongly in favour of training and continuous development, so cross-departmental training is a natural progression for us as we strive to offer our customers the best service in the industry.”