News

MVIS hits the road!

A member of our Customer Relations team, Clair Tranter, recently visited site long with Delivery Driver, Liam Griffiths, as a part of an initiative to teach our Customer Relations Team how we operate when on our deliveries are out on site.

A deeper understanding into the delivery process means that our customer relations team will be able to understand and deal with more requests from customers more competently. They will have a deeper knowledge of how the VMS are delivered and will be able to talk through the process of delivery with a customer.

This is an initiative where office-based members of staff will be joining the delivery team on deliveries.

All to give staff a deeper understanding of what each other do daily when they enter the office.

Clair stated: “It is an eye opener to the role that the drivers play to delivering our platinum level service.

It was also interesting to see the amount of health and safety that is required to deliver to locations such as a retail park.

It was humbling to receive good feedback from the team at Bolton saying, ‘that our team was professional and always work hard.”

Over the next few weeks office staff will be joining workshop staff and delivery drivers to see how they work and understand their importance in the company.