News

Hire Process: How MVIS VMS Gets to Your Roadside

Many companies have a hire process, however the thought of starting a process as a customer is daunting. It is often too long and tedious. The team at MVIS and our 12 years of service have streamlined this process making it easy to hire top quality products.

What is the Process?

How does an MVIS VMS go from our yard to your roadside? It starts with you and your enquiries and a hire process ,and ends with our delivery team.

the process in finer details looks like this:

1.  First, You enquire with our dedicated sales team members: Graeme Lee and Juliette Wright, from this point they take you details and where you want your products placing.
2. Secondly, your details go to the Customer Relations Team: April, Clair and Donna. Who then consult the delivery team and their hire diary to see if there is space for you.
3. Then, you are sent a What3Words link to tell us your required location.
4. When a time slot has been allotted by Customer Relations and there is a location, Customer Relations Manager, Clair Tranter convenes with Midlands and Northern Hub Manager, Jon Larkins, to see if it is possible.
5. When confirmed by Customer Relations, you are booked in and all the information is handed to the assigned driver.
6. The final step is the delivery of the Solution to your location and your team.

Why it’s done this way.

We have been at the forefront of Customer Service for over a decade, perfecting our craft over 10 years of service.

Therefore, this process has been streamlined so perfectly. We deploy signs within hours of an enquiry. We don’t often reject a job. With good products, good staff and good processes, there is no job that can’t be done.

why? Good customer service.

Benefits of Implementing a Streamlined Hire Process.

When you deliver a product efficiently and safely, it does not go unnoticed in our industry. When a good hire process is in effect, people will spread word of your service but more importantly will return as a customer. Once an efficient process is in place, it is something to shout about in testimonials or in case studies. good service through a well oiled team is like achieving FORS Bronze, Constructionline Platinum, or ISO Certification. Generally proving a dedication to the work process and ensuring that you are keeping people safe and customers happy.